Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cherrelle Richmond

Summary

I am seeking an entry level position/commitment in office administration, office assistant, patient and customer care, office management, insurance coding and billing and or clerical position. I look forward to gaining experience and furthering my career by obtaining a position that will allow me to advance through initiatives and teamwork while utilizing the skills that I have acquired thus far. Willing to relocate to: Cary, NC - Apex, NC - Raleigh, NC Authorized to work in the US for any employer

As front office professional, brings wealth of hands-on experience in managing reception and administrative tasks. Known for reliability and ability to adapt to changing needs, ensuring smooth operations. Skilled in team collaboration and delivering exceptional customer service with positive attitude.

Professional receptionist with strong organizational skills and proven ability to manage front desk operations efficiently. Adept at multitasking, maintaining schedules, and providing exceptional customer service. Collaborative team player who adapts quickly to changing needs, ensuring smooth workflow and positive interactions. Strong communication skills, attention to detail, and customer-focused approach make for reliability in dynamic environment.

Diligent [Desired Position] with proven background in managing front desk operations and ensuring seamless guest experiences. Adept at handling administrative duties and resolving client issues promptly. Demonstrated strong communication and organizational skills in fast-paced environments.

Experienced with managing front desk operations, delivering exceptional customer service, and coordinating administrative tasks. Utilizes strong organizational abilities and effective communication to enhance workplace efficiency. Track record of fostering welcoming and professional environment for clients and team members.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Receptionist

Triangle Springs
09.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Acted as first point of contact and set appointments for prospective clients.
  • Facilitated new client onboarding by preparing and distributing welcome kits, contributing to building long-lasting relationships.
  • Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
  • Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Implemented an updated filing system that allowed for easy document retrieval while adhering to confidentiality requirements.
  • Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
  • Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.

Mental Health Technician (MHT)

Holly Hill Hospital
08.2021 - Current
  • I provides direct patient care and management of patients with medical and behavioral issues under the supervision of a Clinical Nurse by performing different task. I also Provides care to patients in a manner that promotes safety, comfort, and a therapeutic environment. Assists patients with activities of daily living, attends to patient behavioral problems and provides assistance in crisis intervention as needed.

Para-professional

Community Innovations, INC
08.2017 - Current
  • Provide adequate services to individual with disabilities and other home health services but performs many duties both individually with students and organizationally in the classroom. I'm also a paraeducator, teaching assistant, instructional assistant, & aide.

Supervisor

Res Care Home Health Care
11.2019 - 07.2021
  • Provide adequate services to individual with disabilities and other home health services but performs many duties both individually with students and organizationally in the classroom. I'm also a paraeducator, teaching assistant, instructional assistant & aide.

Para-professional

The Steven Center
05.2018 - 10.2020
  • Provide adequate services to individual with disabilities and other home health services but performs many duties both individually with students and organizationally in the classroom. I'm also a paraeducator, teaching assistant, instructional assistant, aide.

Dispatcher- Customer Service Program

America Logistics Group
07.2016 - 10.2019
  • Customer Service Representative/Dispatcher (CSR/DSR) I convert incoming customer calls into booked service calls and forward to available service technicians.

Program Coordinator

Family Promise of Lee County
02.2010 - 06.2017
  • Delivered effective interpersonal communication to under-served families. Coordinated and facilitated single family outings. Participated in family development education.

Education

High school or equivalent - Human Resource Development

CCCC
Sanford, NC
06.2015

Skills

  • Customer service
  • Help desk
  • Filing
  • Powerpoint
  • Microsoft word
  • Word
  • Logistics
  • Scheduling
  • Networking
  • Documentation
  • Telecommunications
  • Call Center
  • CSR
  • Customer Care
  • Customer Support
  • Caregiving
  • Senior Care
  • English
  • Driving
  • Leadership
  • Sales
  • Supervising experience
  • Crisis Intervention
  • Developmental Disabilities Experience
  • Mental Health Counseling
  • Vital Signs
  • Group Therapy
  • Medical Coding
  • Behavioral Therapy
  • Behavioral Health
  • Autism Experience
  • Crisis Management
  • Communication skills
  • Computer skills
  • Experience with children

Certification

  • CPR/First Aid
  • August 2021 to August 2023
  • Cardiopulmonary resuscitation (CPR) is a lifesaving technique useful in many emergencies, including a heart attack or near drowning, in which someone's breathing or heartbeat has stopped.

Timeline

Lead Receptionist

Triangle Springs
09.2021 - Current

Mental Health Technician (MHT)

Holly Hill Hospital
08.2021 - Current

Supervisor

Res Care Home Health Care
11.2019 - 07.2021

Para-professional

The Steven Center
05.2018 - 10.2020

Para-professional

Community Innovations, INC
08.2017 - Current

Dispatcher- Customer Service Program

America Logistics Group
07.2016 - 10.2019

Program Coordinator

Family Promise of Lee County
02.2010 - 06.2017

High school or equivalent - Human Resource Development

CCCC
Cherrelle Richmond