Cherrelle Smith
Summary
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Arkansas Children's Hospital
Little Rock, AR
08.2019 - Current
- Maintains quality levels above prescribed minimums to support team productivity and efficiency.
- Verify and update account information in company computer system.
- Access patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations and patient safety.
- Utilize customer service skills and detailed system knowledge to support hospital and clinic operations.
- Transfers electronic information into databases to maintain consistent, accurate patient records.
Sr. Rep, Customer Service Ops
Cardinal Health
Sherwood, AR
06.2019 - 07.2019
- Reduced receiving exceptions and invoice discrepancies by accurately analyzing customer data for Enterprise and Strategic Accounts
- As a result of being apart of two Kaizens, I helped increase productivity through various process improvement implementations
- Supported sales management to optimize business development
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
- Pursued opportunities to assist where needed by joining the Flex Team to advance skills and further enhance customer satisfaction in every interaction
Med/RX Universal Agent
Cardinal Health
Sherwood, AR
04.2013 - 06.2015
- Contributed to both RX and Medical business growth by confirming customer satisfaction with service and quality
- Supported teammates as needed to secure customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Promoted to Sr. Rep position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
CSR I, RX
Cardinal Health
Sherwood, AR
10.2012 - 04.2013
- Maintained sales and customer satisfaction by helping customers with pharmacy orders, general product questions while strictly maintaining customer and patient confidentiality
- Managed high-volume of inbound and outbound customer calls
- Responded to customer requests for unavailable products and suggested other suitable options
Education
High School Diploma -
North Pulaski High School
Jacksonville, AR2004
Skills
- Proficient in all Microsoft Applications
- Customer Relationship Management (CRM)
- Trend analysis
- Database management
- Product knowledge
- Supply chain distribution
- Spreadsheet development
- Sales force training
- Customer service representation
- Residential customer service
- Customer service skills
- Providing customer service
Internal Projects/Certifications
- The Need for Speed Kaizen
- Kaiser Permanente Account Clean up
- Service Issue Kaizen
- Med to RX Pilot
- Cardinal Marketplace Pilot
- Credit/Debit Project
- OpEx LRTS
- LSS Yellow Belt
Timeline
Patient Access Representative
Arkansas Children's Hospital
08.2019 - Current
Sr. Rep, Customer Service Ops
Cardinal Health
06.2019 - 07.2019
Med/RX Universal Agent
Cardinal Health
04.2013 - 06.2015
CSR I, RX
Cardinal Health
10.2012 - 04.2013
High School Diploma -
North Pulaski High School
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