Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cherresia Robison

Cherresia Robison

Abilene

Summary

Dynamic manager with expertise in staff training, conflict resolution, and operational efficiency. Proven ability to enhance customer satisfaction and ensure compliance with quality standards in fast-paced environments.Motivated individual transitioning from management to a more hands-on employee role. Recognized for reliability and dedication to achieving team objectives. Experience in fostering collaboration and driving results in various environments. Focused on delivering high-quality work and supporting colleagues effectively.

Overview

14
14
years of professional experience

Work History

Manager

Whatabuger
Abilene
05.2020 - 08.2025
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained staff on food safety, hygiene, and company policies.
  • Managed inventory levels and restocked supplies as needed.
  • Assisted in resolving customer complaints and inquiries effectively.
  • Monitored food preparation processes to maintain quality standards.
  • Conducted regular inspections to ensure compliance with health regulations.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Caregiver

Visiting Angles
Abilene
08.2015 - 05.2020
  • Assisted clients with daily living activities and personal care needs.
  • Administered medications according to established schedules and guidelines.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and safe environment for clients at all times.
  • Communicated effectively with families regarding client progress and needs.
  • Documented client observations and activities in daily logs accurately.
  • Supported bathing, dressing and personal care needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Laundered clothing and bedding to prevent infection.

Team Leader

Whataburger
Abilene
05.2011 - 08.2015
  • Supervised team members during busy shifts to ensure efficient service.
  • Trained new employees on customer service standards and operational procedures.
  • Managed inventory levels and placed orders for necessary supplies.
  • Assisted in resolving customer complaints promptly and professionally.

Education

GED -

Altavista
Abilene, TX
01-2011

Skills

  • Staff training
  • Inventory management
  • Compliance monitoring
  • Customer service
  • Quality assurance
  • Operational efficiency
  • Conflict resolution
  • Team leadership
  • Daily living support
  • Medication administration
  • Problem solving
  • Record keeping
  • Performance evaluation
  • Crisis management
  • Coaching and mentoring
  • Documentation and reporting
  • Decision-making
  • Task delegation
  • Brand management
  • Time management
  • Risk management
  • Work prioritization

Timeline

Manager

Whatabuger
05.2020 - 08.2025

Caregiver

Visiting Angles
08.2015 - 05.2020

Team Leader

Whataburger
05.2011 - 08.2015

GED -

Altavista

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Cherresia Robison