Cherrhonda Jones
Saint Clair Shores
Summary
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Organized Front Desk Clerk with years of experience in working in a busy medical office with experience in billing and collection's and scheduling outpatient procedures. Advanced medical terminology knowledge. Desires a role in a medical office environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Surgical Scheduler
Ascension
2017 - Current
- Scheduling surgical appointments with patients, surgeons, and operating rooms
- Coordinating surgery dates and times to ensure efficient use of resources
- Managing cancellations and reschedules
- Gathering and verifying patient information, including medical history, insurance, and pre-operative requirements
- Obtaining authorizations from insurance companies
- Obtaining pre-operative clearances
- Communicating with patients and medical staff about surgery details, instructions, and follow-up appointments
- Providing pre- and post-operative instructions to patients
- Monitoring insurance payments and billing
- Assisting patients with any questions or concerns they may have
- Maintaining accurate records of surgical schedules, patient information, and billing data
- May assist with other administrative tasks, such as answering phones, filing paperwork, and maintaining patient records
- May collaborate with other healthcare professionals, such as nurses, anesthesiologists, and surgeons
Clerk - Front Desk 2
Ascension
2006 - 2017
- Schedule appointments, outpatient procedures, register patients.
- Precisely completed appropriate claims paperwork, documentation and system entry. Professionally and courteously verify appointment times with patients.
- Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Adeptly manage a multi-line phone system and pleasantly greets all patients.
- Verify patients' eligibility and claims status with insurance agencies.
- Prepare patient charts accurately and neatly for the clinic.
- Assign appropriate medical codes.
- Determine prior authorizations for outpatient procedures.
- Coordinate luncheons with Pharmaceutical Representatives.
- Research questions and concerns from providers and provided detailed responses.
- Research coding discrepancies for compliance and reimbursement accuracy. Maintain strict patient and physician confidentiality.
- Resourcefully use various coding books, procedure manuals and on-line encoders.
- Actively maintain current working knowledge of coding principles, government regulation, protocols and third party requirements regarding billing.
- Interact with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Charge Entry.
- Submit electronic/paper claims documentation for timely filing.
- Perform billing and coding procedures for inpatient, outpatient and nursing facility services.
- Precisely evaluate and verify benefits and eligibility.
- Respond to correspondence from insurance companies.
- Identify and resolve patient billing and payment issues.
- Review and resolve claim issues captured in TES/CLAIMS edits and the clearing house.
- Examine patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Update patient financial information to guarantee accuracy.
- Treat all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Compile and track outstanding balances owed to medical facilities.
Personal Lines Account Manager
Bosquette & Company
01.2004 - 01.2006
- Sales of personal lines insurance products.
- Processed changes to client's policies.
- Posted payments.
- Billing and training.
- Scheduled appointments.
Personal Lines CSR 2
Nationwide Insurance Company
01.2000 - 01.2003
- Personal lines insurance quotes.
- Process changes to policies.
- Post payments.
- Run End of Day and bank deposits.
Education
Certificate - Medical Assistant
U.S. Career Institute
01-2019
Associate of Applied Science -
Baker College
01-2006
Certificate - Computer Information Systems
Detroit College of Business
01-1999
Skills
- Medical Terminology
- ICD-10 (International Classification of Disease Systems)
- Billing and collection procedures
- HCPCS Coding Guidelines
- Strong knowledge base of commercial and private insurance carriers
- Strong understanding of insurance benefits
- Composed and professional demeanor
- Excellent problem solver
- Resourceful and reliable worker
- Close attention to detail
- Able to multi-task
- Office support (phones, faxing, filing)
- Excellent verbal communication
- EMR (Electronic Medical Records)
Certification
- Notary (Bonded)
- Property & Casualty (P&C)
Timeline
Personal Lines Account Manager
Bosquette & Company
01.2004 - 01.2006
Personal Lines CSR 2
Nationwide Insurance Company
01.2000 - 01.2003
Surgical Scheduler
Ascension
2017 - Current
Clerk - Front Desk 2
Ascension
2006 - 2017
Certificate - Medical Assistant
U.S. Career Institute
Associate of Applied Science -
Baker College
Certificate - Computer Information Systems
Detroit College of Business
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