Cherri Dallas
McKinney,TX
Summary
Accomplished leader well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
12
12
years of professional experience
Work History
Logistics & Transportation CEO
Asap Staffing Training & Transportation Inc.
01.2020 - 09.2023
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established foundational processes for business operations.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
Hospitality Services Manager
AMP Hospitality Inc.
09.2015 - 01.2020
- Increased customer service managing over 50 calls per day.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Implemented protocols and procedures to effectively manage planning process.
- Coordinated travel and accommodations for event attendees.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Front Desk Manager/Asst General Manager
Sleep Inn & Suites Downtown Jackson
09.2011 - 08.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Trained new staff members in customer service techniques and hotel operations.
- Coordinated with vendors for repair and maintenance of hotel.
- Implemented marketing and promotional initiatives to increase occupancy.
- Managed over 50 calls per day and increased sales by 17%.
Education
Associate of Applied Science - Global Travel & Hospitality
Kaplan University
Davenport, IA05.2011
Skills
- Process Improvement
- Public Relations Understanding
- Hospitality Operations
- New Hire Training
- Retention Strategies
- Quality Improvement Leadership
- Professional Relationships
- Proficiency in Hospitality Systems
- Employee Relations
Timeline
Logistics & Transportation CEO
Asap Staffing Training & Transportation Inc.
01.2020 - 09.2023
Hospitality Services Manager
AMP Hospitality Inc.
09.2015 - 01.2020
Front Desk Manager/Asst General Manager
Sleep Inn & Suites Downtown Jackson
09.2011 - 08.2015
Associate of Applied Science - Global Travel & Hospitality
Kaplan University
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