Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Cherri Mills

Fredericksburg,VA

Summary

Organized medical biller boasts several-year career performing difficult multitasking and claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Brings can-do attitude to collaborating with medical professionals, insurance providers and clients to handle multi departmental resolutions.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Cardiac Resource Coordinator/Physician Billing Specialist

Mary Washington Hospital
Fredericksburg, VA
07.2018 - Current
  • Advised senior leadership on strategies for managing personnel changes within the organization.
  • Assessed resource utilization, identifying potential optimizations.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Implemented new policies related to billing processes when required.
  • Worked with team members to identify and develop process improvements.
  • Submitted claims to insurance companies.
  • Managed inventory of resources, ensuring optimal levels were maintained to support project timelines.
  • Resolved conflicts related to resource allocation to ensure smooth project execution.
  • Ensured resources matched departmental requirements
  • Oversaw inventory control for medical supplies in healthcare settings
  • Performed clerical and administrative functions to maintain smooth office operation.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Compiled and coded patient data using standard classification systems.
  • Streamlined day-to-day office processes to meet long-term goals.

Medical Coding and Billing Specialist

Nittany Valley Medical Associates
State College, PA
05.2006 - 07.2018
  • Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
  • Submitted claims electronically to insurance companies in accordance with regulations.
  • Generated reports from software systems to track claim status and denials.
  • Reviewed physician orders, laboratory results, diagnostic images, clinical statements and other health care provider services for completeness and accuracy.
  • Maintained detailed accounts receivable aging reports on a daily basis to ensure timely payments from patients and insurance companies.
  • Facilitated payment arrangements with patients and guarantors who were unable to make full payment at time of service.
  • Trained new employees on medical coding practices.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Analyzed medical records to determine if further information was needed in order to process appeals.
  • Developed processes and procedures for appealing denied claims that improved efficiency and effectiveness.
  • Maintained up-to-date knowledge of applicable laws, regulations, policies and procedures related to appeals processing.

Secretary Coordinator

Robert G Saylor DDS
State College, PA
05.2005 - 05.2006
  • Managed and maintained executives' calendars, organized meetings, and scheduled appointments.
  • Answered incoming calls from customers and clients in a professional manner; assisted with inquiries as needed.
  • Greeted visitors in a friendly manner; provided assistance to guests when needed while ensuring their safety during their visit.

Medical Office Secretary

Central PA Eye Associates
State College, PA
01.2002 - 05.2005
  • Greeted patients, collected personal information and verified insurance coverage.
  • Assisted in scheduling appointments for patients.
  • Answered incoming calls and responded to inquiries from patients and staff members.
  • Managed patient records by entering data into a computerized system.
  • Provided administrative support to the medical staff including physicians, nurses and technicians.
  • Ensured all HIPAA regulations were followed when handling confidential patient information.
  • Entered patient billing codes into the computer system accurately.
  • Generated invoices for services rendered to patients.
  • Set up new patient files with appropriate documentation.
  • Assisted in preparing documents for insurance claims submission.
  • Verified that all required paperwork was completed before patient visits.
  • Provided customer service assistance to visitors who had questions about their health plans or benefits packages.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Submitted claims to insurance companies.

Opthalmic Tech/Assistant

Eccarius Eye Clinic
Rapid City, SD
04.2001 - 01.2002
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Supported medical staff during minor surgical operations
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Transcribed audio recordings of medical dictations, utilizing a foot pedal for playback control.

Team Leader/Buyer/Material Management Specialist

Rapid City Regional Hospital
Rapid City, SD
07.1991 - 04.2001
  • Maintained accurate inventory records and ensured accuracy of data entry.
  • Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
  • Conducted regular physical inventories and reconciled with computer-generated reports.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coordinated patient scheduling and appointment management for clinic surgery.
  • Maintained accurate records of patient data, including medical history, insurance information, and contact details.
  • Verified accuracy of patient data prior to surgery scheduling.
  • Managed inventory of medical supplies used during surgeries in order to maintain adequate stock levels at all times.
  • Ensured that all necessary paperwork was completed accurately prior to each surgery.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.

Education

High School Diploma -

Worland Senior High School
Worland, WY
05-1982

Some College (No Degree) - Business

Northwest Community College
Powell

Skills

  • Organizational Development
  • Insurance Verification
  • HIPAA Compliance
  • Chart Auditing
  • Payment posting
  • Claim submission
  • Multitasking and Organization
  • Teamwork and Collaboration
  • Work Prioritization
  • Insurance Claims
  • Staff education and training
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Computer Proficiency
  • Critical Thinking
  • Appeals processing
  • Certified Professional Coder
  • Epic Systems
  • Task Prioritization

Accomplishments

  • Mary Washington Hospital Medallion Award for Community Service 2018
  • Treasurer and Vice President AAPC Fredericksburg Local Chapter 2022

Certification

  • CPC

Affiliations

  • Volunteer for The Jared Box Project

Timeline

Cardiac Resource Coordinator/Physician Billing Specialist

Mary Washington Hospital
07.2018 - Current

Medical Coding and Billing Specialist

Nittany Valley Medical Associates
05.2006 - 07.2018

Secretary Coordinator

Robert G Saylor DDS
05.2005 - 05.2006

Medical Office Secretary

Central PA Eye Associates
01.2002 - 05.2005

Opthalmic Tech/Assistant

Eccarius Eye Clinic
04.2001 - 01.2002

Team Leader/Buyer/Material Management Specialist

Rapid City Regional Hospital
07.1991 - 04.2001

High School Diploma -

Worland Senior High School

Some College (No Degree) - Business

Northwest Community College

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Cherri Mills