Cherri Thrasher

Show Low,AZ

Summary

Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.

Overview

years of professional experience

Work History

Public Health Office Manager

Navajo County Public Health Services District

01.2025 - Current

Support staff with administrative tasks, contributing to smooth daily operations.
Maintain strict confidentiality of sensitive patient information, adhering to HIPAA guidelines.
Maintain up-to-date knowledge of healthcare regulations and policies, ensuring the practice romaines in compliance at all times.
Ensure a safe, comfortable environment for patients by promptly addressing any concerns or issues that arise during their visits.
Develop working relationships with front office and back office staff.
Complete bi-weekly payroll for two employees.
Collaborate with healthcare provider to gather necessary information for accurate credentialing decisions.
Enroll providers in Medicaid, Medicare, and private insurance plans.
Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.

Office Manager

Audiology, Inc.

11.2015 - 12.2024

Manage the Show Low and Safford, Arizona, offices with four providers and seven front and back office team members.
Acquire patient insurance eligibility, benefit verification and authorization.
Submit clean patient claims to insurance.
Increase revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
Acquire provider credentialing with insurances.
Assist in the recruitment process, conducting interviews and on-boarding new employees.
Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
Develop working relationships with front office and back office team members.
Serve as a liaison between upper management and team members, facilitating open channels of communication to address concerns or issues promptly.
Coordinate regular team meetings to address challenges, discuss solutions, and share best practices within the team.
Develop and maintain policy and procedures manual, ensuring all team members are informed of office protocols.
Oversee facility maintenance requests, coordinating with building management to address repairs efficiently.
Provide exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
Maintain accurate financial records by reconciling accounts receivable transactions regularly.
Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
Manage daily administrative tasks to ensure smooth operations within the medical office environment.
Maintain strict confidentiality of sensitive patient information, adhering to HIPAA guidelines.
Assist providers with clinical documentation to ensure complete and accurate records for each patient visit.
Provide proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Reduce no-show rates by introducing reliable appointment reminder system.

Education

Associate of Arts - Office Education

Ricks College

Rexburg, ID

05-1994

Skills

Excellent Verbal Communication
Time Management
Professional telephone etiquette
Conflict resolution
Strong work ethic

Computer software proficiency
Attention to detail
Problem solver
Leader/Team Player
Medical billing

Timeline