Cherria Parker
Columbia,MD
Summary
Seasoned nursing leader with team-building expertise, superior clinical skills and sound judgment honed over 13+ years of experience. Systematically build teams, maintain records and manage daily care with decisive approach and strong multitasking skills. Demonstrated success in enhancing team performance to boost patient care outcomes.
Overview
23
23
years of professional experience
2
2
Certification
Work History
LPN School Nurse
US Wellcare
Columbia, MD
11.2021 - Current
- Documented accurate and complete student’s information to address student’s problems and expected outcomes.
- Administered controlled narcotics, immunizations and performed catheterizations.
- Performed evaluations on sick students and provide needed care.
- Updated school files and assisted the school with Covid policies and exception protocols
- Participated in development of school safety plans to address areas of concern.
- Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts.
- Oversaw health services for school of 300 + students and faculty.
ICU Nurse
Saint Agnes
Baltimore, MD
03.2022 - 05.2022
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
Customer Success Representative
Pharmscript
Columbia, Maryland
02.2017 - 03.2022
- Supervised 3-5 customer success representatives in providing excellent customer service to nursing home facilities and staff members requiring assistance from the pharmacy or needing training.
- Implemented and executed reviews of computer systems for compliance with state and federal regulations.
- Audit and organized med carts and storage areas to assist with state regulations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Trained new personnel regarding company operations, policies and services.
LPN Field Nurse
Bayada
Philadelphia, PA
06.2013 - 02.2017
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
LPN Charge Nurse
PRIDE Health
Philadelphia, PA
06.2015 - 02.2016
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Assembled and used equipment such as catheters, tracheotomy tubes or oxygen suppliers to effectively manage patient care.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
LPN, Private Duty
Loving Care LLC
Philadelphia, PA
01.2013 - 06.2015
- Educating ,training caregiver and families on proper care for newly discharged children in their home's
- Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
- Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems.
- Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
- Educated clients and families to support wellness activities, self-care techniques and prevention strategies.
- Demonstrated clinical competence in administering care to support physician orders, nursing care plan and policies.
- Fostered strong relationships with clients and families to support comprehensive social, mental and physical care.
- Maintained open availability to rotate through on-call periods, night shifts and weekend visits.
- Assisted in development and implementation of service plans related to nursing and patient health care needs.
- Scheduled appointments and transported patients to medical facilities using personal transportation.
- Participated in service education programs, patient care conferences and staff meetings to advance knowledge and foster multidisciplinary communication.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
LPN, Private Duty
Golden Health Service
Philadelphia, PA
03.2011 - 01.2015
- Prepared and dispensed medications and ordered supplies and equipment.Trained a staff in the areas of gross/fine motor programming, lifting techniques, splinting, seating and mobility design.Assisted clients in forming future daily living plans and supported their needs through assertive and persistent advocacy
- Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
- Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems.
- Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Scheduled appointments and transported patients to medical facilities using personal transportation.
- Participated in service education programs, patient care conferences and staff meetings to advance knowledge and foster multidisciplinary communication.
- Interpreted patient needs, knowledge, growth and development to construct treatment plan.
- Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
- Demonstrated clinical competence in administering care to support physician orders, nursing care plan and policies.
- Educated clients and families to support wellness activities, self-care techniques and prevention strategies.
LPN Nursing Supervisor
HCR Manorcare
Yardley, PA
08.2010 - 03.2011
- Participated in a rotational 24 hour per day, seven day per week, on-call system .Counseled geriatric patients and their families on health-related issues.Evaluated, documented and reported adverse events.Collaborated with internal and external staff and resolved day-to-day problems and issues
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Performed functional assessments for admission and discharge.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Cared for wounds, provided treatments and assisted with procedures.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Collections Specialist
Sallie Mae
Mount Laurel, NJ
09.2007 - 08.2008
- Organize payment arrangements for delinquent or at risk for delinquency account holders of student loans
- Also, provided financial relief to eligible holders.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Fraud Prevention Specialist
JPMorgan Chase
Worthington, OH
02.2005 - 09.2008
- Project meetings, training, analyzing data, researching data
- Interviewing account holders
- Conducting presentations
- Analyze training data algorithms
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
Health & Safety Coordinator
IBS Industries
Columbus, OH
09.2003 - 02.2005
- Work with management and personnel to identify and remove hazards
- Perform field audits and site inspections and assessments of safety programs , initiate corrective actions
- Develop and maintain safety and health communications and programs in compliance with federal and state regulations
- Develop hazard control methods, programs and procedures
- Develop, implement and monitor health and safety training that meets OSHA, federal, state and local government requirements
- Provide input for OSHA record keeping.
- Created safe work environment by complying with safety, health and security requirements.
- Accompanied, documented and reported OSHA inspections, insurance oversight and other formal safety and security measures at work site.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Associate Of Applied Science - Health Information Technology
Capella University
RemoteDiploma - Practical Nursing
Lincoln Technical
Mount Laurel, NJBachelor Of Science - General Studies
University of Maryland - Baltimore County
Baltimore, MDSkills
- Microsoft Windows
- Customer Data Confidentiality
- Customer Account Management
- Professional Networking
- Responding to Difficult Customers
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Electronic Information Systems
- Correcting Discrepancies
- Inbound and Outbound Calling
- Excellent Attention to Detail
- Skilled in Microsoft Office
- Microsoft PowerPoint
- Proficiency in Microsoft Office and G Suite
- Solving Customer Concerns
- Patient and Empathetic
- Team-Oriented and Cooperative
- Critical Thinking
- First-Tier Technical Support
- Proactive Self-Starter
- Cultural Awareness
- Establishing and Maintaining Customer Relationships
- EMR Systems
- Employee Training Program
- Nursing Protocols
- Task Delegation
- Effective Customer Communication
- Google Apps
- Operational Efficiency
- Salesforce CRM Experience
- Satisfaction Surveys
- Training Seminars
- Medical Recordkeeping
- Accurate Documentation
- Patient Health Information Access
- Home Health Nursing
- Immunizations and Vaccinations
- Patient Care Assessment
- Intramuscular Injections
- Tracheotomy Tubes
- First Aid
- Maintaining Patient Safety Standards
- Universal Precautions
- Wound Dressing
- Nursing Staff Supervision
- Nursing Intervention Evaluations
- Psychiatric Evaluation
- Patient Management
- Gastrostomy Tube Care
- Seizure Precautions
- Infant Care and Feeding
- Gastric Feeding Tubes
- Seizure Disorders
- Minor Injury Treatment
- Student Health Evaluation
- Immunization Record Review
- Nursing Consultation
- Lice Control Procedures
- Epipen Administration
Additional Information
- CERTIFICATIONS AND LICENSES , Licensed Practical Nurse June 2010 to June 2018 Licensed Practical Nurse LPN driver's license
- willing to relocate
Certification
- Licensed Practical Nurse - 13+ years
- Lean Sigma White Belt Certified - 1 year
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
ICU Nurse
Saint Agnes
03.2022 - 05.2022
LPN School Nurse
US Wellcare
11.2021 - Current
Customer Success Representative
Pharmscript
02.2017 - 03.2022
LPN Charge Nurse
PRIDE Health
06.2015 - 02.2016
LPN Field Nurse
Bayada
06.2013 - 02.2017
LPN, Private Duty
Loving Care LLC
01.2013 - 06.2015
LPN, Private Duty
Golden Health Service
03.2011 - 01.2015
LPN Nursing Supervisor
HCR Manorcare
08.2010 - 03.2011
Collections Specialist
Sallie Mae
09.2007 - 08.2008
Fraud Prevention Specialist
JPMorgan Chase
02.2005 - 09.2008
Health & Safety Coordinator
IBS Industries
09.2003 - 02.2005
Associate Of Applied Science - Health Information Technology
Capella University
Diploma - Practical Nursing
Lincoln Technical
Bachelor Of Science - General Studies
University of Maryland - Baltimore County
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