Cherria Stahl
Alto,TX
Summary
Talented Sales Agent with experience convincing, persuading and closing deals.
Driven sales professional skilled and organized at providing top-notch customer service, managing cash and processing orders. Adept at engaging with clients and capturing attention in various product offerings.
Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers.
Personable Retail Sales Associate praised by management for exceeding sales target. Offers talent for identifying customer needs and upselling to higher-value products. Composed and articulate individual with expert-level product knowledge.
Overview
18
18
years of professional experience
Work History
Wireless Pro / Sales Agent
Premium Retail Services Inc
Jacksonville , TX
03.2023 - Current
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Negotiated contracts with customers to secure sales deals.
- Resolved customer complaints promptly and effectively.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Offered product and service consultations and employed upselling techniques.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Assisted average of [Number] customers per day in finding or selecting items.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Maintained attractive merchandise displays to maximize purchases.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Improved overall customer purchasing experiences to promote steady revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Increased profitability and revenue by generating $[Amount] in sales.
- Recruited, hired and trained new hires to optimize profitability.
Sales Representative
Etech inc
Nacogdoches, TX
01.2020 - 02.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Identified potential customers through cold calling and database research.
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Created reports detailing telemarketing activities and results.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Educated customers about product or service offerings meeting individual needs.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Handled inbound telephone calls from interested customers.
- Broke down objections using friendly, persuasive strategies.
- Maintained and recorded customer information in database.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Followed up on sales leads through outbound calling.
- Provided timely, courteous and knowledgeable responses to information requests.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Collaborated with new customers to give details about company offerings.
Customer Service Representative
Concentrix
Jacksonville , TX
06.2006 - 09.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Maintained detailed records of customer interactions and transactions.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Documented all activities related to technical support including processes, updates, changes made.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Education
High School Diploma -
Alton High School
Alton, MO01-1989
Skills
- Market Research
- Cold-Calling
- Sales Contract Processing
- Upselling Strategies
- Exceeds Sales Goals
- Sales Quota Achievement
- Closing Deals
- Upselling And Consultative Selling
- Customer Acquisition
- Customer Engagement
- Customer Service Experience
- Customer Satisfaction
- Customer Relationship Management
- Sales Negotiation
- Customer Assistance
- Customer Communication
- Relationship Building And Management
- Networking And Relationship Building
- Effective Selling Techniques
- Marketing
- Customer Engagement And Support
- Cash Register Operation
- Sales Talent Acquisition
- Sales Training
Timeline
Wireless Pro / Sales Agent
Premium Retail Services Inc
03.2023 - Current
Sales Representative
Etech inc
01.2020 - 02.2023
Customer Service Representative
Concentrix
06.2006 - 09.2012
High School Diploma -
Alton High School
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