Cherriatora Bond
Plymouth,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Legal Intake Specialist
Legal Help For Veterans, LLC.
05.2022 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported senior paralegals with legal research and document management in preparation for cases and appeals.
- Coordinated conferences and meetings between attorneys and current clients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Proficient in Microsoft Word, Excel, Office, Outlook, Power Point and Salesforce.
Hair Stylist
PS Salon & Spa
12.2020 - 04.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in iPad for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, perms, roller sets, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Hair Stylist
Great Clips Hair Salon
03.2019 - 10.2020
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Conducted thorough consultations with each client before beginning any haircut, ensuring clear communication regarding desired outcomes.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
Call Center Representative
Concentrix
05.2016 - 03.2019
- Managed high call volumes of 30-60 inbound and outbound calls while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Hair Stylist/Front Desk Receptionist
Snip-its Haircuts For Kids
08.2013 - 05.2016
- Licensed cosmetologist working with all hair textures and lengths.
- Provided precision haircuts to children from ages 9 months to 17 years old.
- Excellent ability to work independently and team environment.
- Emphasizes product benefits and assist parents in selection of retail products.
- Maintained cleanliness of salon.
Education
Diploma - Cosmetology Education
Paul Mitchell The School - Sacramento, CA
Sacramento, CASkills
- Time-management
- Problem-solving abilities
- Active Listening
- Critical thinking
Timeline
Legal Intake Specialist
Legal Help For Veterans, LLC.
05.2022 - 10.2023
Hair Stylist
PS Salon & Spa
12.2020 - 04.2022
Hair Stylist
Great Clips Hair Salon
03.2019 - 10.2020
Call Center Representative
Concentrix
05.2016 - 03.2019
Hair Stylist/Front Desk Receptionist
Snip-its Haircuts For Kids
08.2013 - 05.2016
Diploma - Cosmetology Education
Paul Mitchell The School - Sacramento, CA
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