Cherriatora Bond
Plymouth,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Legal Intake Specialist
Legal Help For Veterans, LLC.
Northville, MI
05.2022 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported senior paralegals with legal research and document management in preparation for cases and appeals.
- Coordinated conferences and meetings between attorneys and current clients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Proficient in Microsoft Word, Excel, Office, Outlook, Power Point and Salesforce.
Hair Stylist
PS Salon & Spa
West Bloomfield, MI
12.2020 - 04.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in iPad for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, perms, roller sets, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Hair Stylist
Great Clips Hair Salon
Canton, MI
03.2019 - 10.2020
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Conducted thorough consultations with each client before beginning any haircut, ensuring clear communication regarding desired outcomes.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
Call Center Representative
Concentrix
Farmington Hills, MI
05.2016 - 03.2019
- Managed high call volumes of 30-60 inbound and outbound calls while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Hair Stylist/Front Desk Receptionist
Snip-its Haircuts For Kids
Northville, MI
08.2013 - 05.2016
- Licensed cosmetologist working with all hair textures and lengths.
- Provided precision haircuts to children from ages 9 months to 17 years old.
- Excellent ability to work independently and team environment.
- Emphasizes product benefits and assist parents in selection of retail products.
- Maintained cleanliness of salon.
Education
Diploma - Cosmetology Education
Paul Mitchell The School - Sacramento, CA
Sacramento, CASkills
- Time-management
- Problem-solving abilities
- Active Listening
- Critical thinking
Timeline
Legal Intake Specialist
Legal Help For Veterans, LLC.
05.2022 - 10.2023
Hair Stylist
PS Salon & Spa
12.2020 - 04.2022
Hair Stylist
Great Clips Hair Salon
03.2019 - 10.2020
Call Center Representative
Concentrix
05.2016 - 03.2019
Hair Stylist/Front Desk Receptionist
Snip-its Haircuts For Kids
08.2013 - 05.2016
Diploma - Cosmetology Education
Paul Mitchell The School - Sacramento, CA