Cherrice Nimmons

As the front desk receptionist, I was responsible for greeting patients and visitors, signing them into the facility, answering incoming calls, taking messages, delivering mail and flowers, maintaining confidential information, filing, copying, and ordering materials. I provide exceptional customer service and ensure that all tasks are completed efficiently and accurately.

I made outbound calls to customers who were at least 30 days behind on their credit card payments. I applied detailed notes and records of all communications and actions per call. I answered questions about billing statements and set up payment arrangements if acceptable to bring the customer current. I accepted payments, submitted claims, and provided late fee adjustments when necessary.

I lead a team to improve their performance by conducting regular evaluations and providing coaching and feedback. I created monitors and implemented strategies to meet and exceed Key Performance Indicators (KPIs). Additionally, I completed daily tasks such as compliance reports, attendance tracking, and training. I also handled customer inquiries via email and phone, analyzing their transactions. I always strive to promote a positive atmosphere and ensure that each agent is providing excellent customer service. Lastly, I conducted regular performance evaluations, provided coaching and feedback to team members, and encouraged continuous improvement.