Cherrie Furbert
Warwick,Bermuda
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. I have had multiple successful roles in a financial capacity/ including business management and administration. I am currently doing some college courses as I am always looking for opportunities to increase my knowledge.
Overview
21
21
years of professional experience
Work History
Payroll Manager
St. Regis Bermuda Resort
11.2022 - Current
- Payroll Master - In addition to my task listed under my previous role, I currently perform quality checks on final payrolls prior to their transmission or distribution. Complete day-to-day duties accurately and efficiently by utilizing my prioritization and organization skills.
- Implementation and Core Support for HrPlus, Collaborate with HR staff to accurately track and update paid time off. Produce and file payroll reports, payroll packages, journals and vacation accruals on a bi-weekly and monthly bases. Assisted with audits related to compensation plans by providing requested documents in a timely manner. Collaborated with others to discuss new opportunities.
- Created training materials for new staff members on how to process payroll transactions accurately. Provide technical support to staff members regarding the use of the payroll system. Resolve discrepancies between payroll records and timekeeping systems. Enforce payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
Payroll Manager
St. Regis Bermuda Resort
04.2021 - 11.2022
- Payroll Master - Managed payroll for temporary, hourly and salaried employees. Coordinated child support deductions and distributed wage assignments. Generated relevant paperwork and payroll reports.
- Collaborated with other departments such as Human Resources, Sales, and Operations to ensure effective communication between departments.
- Managed relationships with outside vendors such as banks or insurance providers.
- Coordinated the annual audit process by providing all required documents to auditors in an accurate and timely manner.
- Reviewed internal control processes to ensure accuracy of data entry into accounting systems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Payroll Manager
HSBC Bank Bermuda Limited
01.2019 - 04.2021
- Leading several card projects to completion – Black Card, MasterCard Chip Upgrade, Debit Card Chip Upgrade & IQeue, Card Mandates and Card schemes, All Team Lead responsibilities
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Created training modules and documentation to train staff, in addition to delegating work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement. Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
Payroll Manager
HSBC Bank Bermuda Limited
09.2014 - 12.2019
- Supervise team of 3 Onshore and 11 Offshore, Oversee all day to day activity within cards ; chargebacks & settlements, Service Center Web & FDR Reports Administrator for HBBM, Card Tracking System Administrator for HBBM, Chip and Pin project for both Credit & Debit, HBBM Card Compromise SWOT Team, Maintain card inventory
- Maintained daily inventory to facilitate successful material distribution. Delegated tasks appropriately according to individual skill sets.
- Provided support to junior staff during peak periods of workloads.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified opportunities for process improvements, implementing changes when required.
Payroll Manager
HSBC Bank Bermuda Limited
10.2013 - 09.2014
- Cards & Credit 2014 Migration including completions of required documentation.
- Stream lining existing processes. Converting of manual forms to smart/ electric forms.
- White belt 6 sigma certification
- Identified gaps between current state and desired future state operations.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Assisted in developing training materials for internal staff on new products or services.
Payroll Manager
HSBC Bank Bermuda Limited
11.2011 - 10.2013
- Assist Management in managing the GSC, Pay Pass Project, Advance project, M Cycle Testing.
- All other function falling within the Card Maintenance remit
Payroll Manager
HSBC Bank Bermuda Limited
01.2009 - 10.2011
- Daily review of holding; suspense and payments clearing GL’s that falls within the department.
- Daily processing of the following: FDR/HUB cardholder request, FDR Settlements, FDR credit card; incoming and outgoing wires, Visa incoming and outgoing settlements, MasterCard outgoing settlements, HSBC GATS for Bermuda & Cayman, NNSS Cayman settlement reports.
- Transfer CASH and POS transactions for debit cards, Visa Electron, Processing all 3rd party vendor bill payments, Monthly Bill Payments, FDR, BuyPass, FDNS, Payment tech, MCBS, Deceased notifications,
- Research and process all rejected items from Card Operations re HUB, Rejected payments and returned cheques card related.
- Process requested entries from the Maintenance Team and other internal customers, Processing reward redemption request including payments to Merchants
Payroll Manager
HSBC Bank Bermuda Limited
02.2007 - 01.2009
- Production of cards, including setting up of new accounts for credit and debit and printing.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created documentation related to operational procedures such as SOPs.
- Amendments to existing accounts, including lost/stolen, fraud alerts and closures, Assisting with internal queries
Card Operations Administrator (Temp)
HSBC Bank Bermuda Limited
02.2007 - 05.2007
- Production of cards, including setting up of new accounts for credit and debit and printing, Amendments to existing accounts, including lost/stolen, fraud alerts and closures, Assisting with internal queries
Payroll Manager
The Market Place Limited
01.2006 - 01.2007
- Clearing of containers upon arrival into Bermuda.
- Costing if daily shipments, Margins and Reconciliations of files
- Key entry of shipment details
Payroll Manager
Leman Management Limited
10.2005 - 12.2005
- Organize office (archiving; filing; shredding etc), Update various databases
- Email correspondence with clients, Purchase and maintain off equipment and supplies
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained business records by updating customer information.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Payroll Manager
The Market Place Limited
01.2004 - 10.2005
- Daily input of entries of day to day sales.
- Deposit of monetary intake twice a day.
- Daily input of invoices into the branch system, Costing invoices, Processing P.O.’s for management, Ordering and maintaining stationary and supplies inventory
- Reconciled computer reports with manually maintained ledgers.
Payroll Manager
The Market Place Limited
05.2003 - 12.2003
- Greet and serve customers daily, Reconcile daily intake, Restocking of shelves
Education
High School Diploma -
CedarBridge Academy
01.1998
Warwick Secondary School
01.1997
Some College (No Degree) - Medical Billing & Coding
Ashworth College
Norcross, GASkills
- Payroll Auditing and Processing
- Reporting and Data Review
- Data Entry Abilities
- Proficient in Microsoft Excel, Power Point & Word
- Proficient in the following Banking Systems - Profile; TLM; HUB; FDR; Ears; On Demand; Row; First Data Track; First Data Web; Disputes; Manager Tool; Service Center Web; ATMP; Card Tracking System; Visa Online and MasterCard Connect
Qualification Highlights
- Advanced knowledge /understanding of Credit/Debit Card Operations
- Self-motivated, enthusiastic and detail oriented
- Easily adaptable to change
- Outstanding communication and presentation skills
- Equally effective working independently or collaboratively in a team setting
References
Available upon request
References
References available upon request.
Timeline
Payroll Manager
St. Regis Bermuda Resort
11.2022 - Current
Payroll Manager
St. Regis Bermuda Resort
04.2021 - 11.2022
Payroll Manager
HSBC Bank Bermuda Limited
01.2019 - 04.2021
Payroll Manager
HSBC Bank Bermuda Limited
09.2014 - 12.2019
Payroll Manager
HSBC Bank Bermuda Limited
10.2013 - 09.2014
Payroll Manager
HSBC Bank Bermuda Limited
11.2011 - 10.2013
Payroll Manager
HSBC Bank Bermuda Limited
01.2009 - 10.2011
Payroll Manager
HSBC Bank Bermuda Limited
02.2007 - 01.2009
Card Operations Administrator (Temp)
HSBC Bank Bermuda Limited
02.2007 - 05.2007
Payroll Manager
The Market Place Limited
01.2006 - 01.2007
Payroll Manager
Leman Management Limited
10.2005 - 12.2005
Payroll Manager
The Market Place Limited
01.2004 - 10.2005
Payroll Manager
The Market Place Limited
05.2003 - 12.2003
High School Diploma -
CedarBridge Academy
Warwick Secondary School
Some College (No Degree) - Medical Billing & Coding
Ashworth College
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