Cherrie Granada
SR. SALES & LEASING CONSULTANT
Sarasota,FL
Summary
Accomplished Certified Audi Brand Specialist with 12 years of experience in high-volume car sales. Well-versed in benefits and features of all brand models. Friendly and outgoing professional with demonstrated history of exceeding sales goals and driving profits. Build and strengthen customer relationships to effectively promote and sell vehicles. Encouraging and upbeat leader with sound judgment, decisive nature and problem-solving abilities to handle any business needs. Result-driven, competitive and focused on continuous operational improvement to continuously enhanced sales and revenue development.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certification
2
2
Languages
Work History
SR. SALES & LEASING CONSULTANT
Audi Sarasota
Sarasota, Florida
07.2016 - Current
- Total of 23 years working experience in the field of customer service and management.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Managed pricing negotiations and highly efficient sales processes.
- Promoted benefits of dealership to potential customers.
- Stayed up to date on all available new and pre-owned vehicles on lot.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Associate of Science - Hospitality & Tourism Management
Strayer University
Memphis, TN 08.2006 - 05.2010
Skills
Brand ambassador
CRM familiarity
Contract preparation
Pricing understanding
Active Listening
Planning and Coordination
Decision-Making
Organization and Time Management
Multitasking Abilities
Customer Relations
Staff Training
Performance improvement
Client Service
Product promotions
Problem solving strength
Outbound sales calling
Certification
Certified Audi Brand Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
SR. SALES & LEASING CONSULTANT
Audi Sarasota
07.2016 - Current
Certified Audi Brand Specialist
01-2011
Associate of Science - Hospitality & Tourism Management
Strayer University
08.2006 - 05.2010