CHERRIE HARRIS
Summary
Experienced with leading sales teams and managing retail operations. Utilizes expertise in customer engagement, inventory control, and sales strategies to drive performance. Track record of fostering strong customer relationships and achieving consistent sales growth.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Spectrum
09.2017 - Current
- Resolve customer complaints via phone
- Greet customers warmly and ascertain problem or reason for calling.
- Assist with placement of orders, bill payments, and troubleshooting equipment.
Customer Service Representative
Bellevue Nissan
05.2016 - 06.2017
- Inbound and outbound calls setting appointments.
- Conferring vehicle options with existing customers.
Rental Reservation Representative
Enterprise Holdings
06.2015 - 04.2016
- Assist customers with planning and booking reservations
- Offer additional services or special packages such as insurance packages and car upgrades.
Customer Service Representative
Sykes
05.2014 - 06.2015
- Perform various administrative functions for accounts.
- Kept records of customers interactions and transactions by recording details of inquiries, complaints, and comments, as well as actions taken.
Customer Service Representative
Aerotek
08.2013 - 04.2014
- Provided accurate and appropriate information in response to customer inquiries.
- Perform various administrative functions for accounts, such as collect payments, recording information changes, and policy cancellations.
- Confer with customers by telephone in to provide information about products and services, to take orders or cancel accounts.
Retail Sales Manager
MVP Wireless
05.2011 - 06.2013
- Monitored the daily activities of [6] customer support teams.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Interviewed, hired and trained new quality customer service representatives.
Retail Sales Manager
Bridal & Formal Center
03.2009 - 04.2011
- Trained staff to deliver outstanding customer service.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
Customer Service Representative
Innovative Value Insurance
06.2008 - 02.2009
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Perform various administrative functions for accounts, such as collect payments, recording information changes, and policy cancellations.
Customer Service Representative
AT&T Wireless
02.2005 - 11.2007
- Provided accurate and appropriate information in response to customer inquiries.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Perform various administrative functions for accounts, such as collect payments, recording information changes, and policy cancellations.
Customer Service Representative
Law Office Of Bradley J.Rephen PC
08.2004 - 02.2005
- Arrange for debt repayment or establish payment arrangements based on customer needs.
- Receive payments and post amounts paid to customers account.
- Kept records of customers interactions and transactions by recording details of inquiries, complaints, and comments, as well as actions taken.
Customer Service Representative
NEXTEL COMMUNICATIONS
10.2003 - 04.2004
- Inbound and outbound calling.
- Confer with customers by telephone in to provide information about products and services, to take orders or cancel accounts.
- Receive payments and post amounts paid to customer accounts.
Retail Sales Manager
Claire's
01.2003 - 10.2003
- Delivered excellent customer service by greeting and assisting each customer.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Trained staff to deliver outstanding customer service.
Customer Service Manager
Mci Worldcom
09.1997 - 11.2002
- Evaluate associates productivity and efficiency daily and report to call center senior manager.
- Supervised 18-20 associates in cold calling, customer service, and marketing of MCI products and services.
- Delivered exceptional customer service to strengthen customer loyalty.
Education
Bellevue University
Bellevue, NEBusiness Management - Human Resource
Devry University
Fayetteville, NCSkills
Sales strategy development
Timeline
Customer Service Representative
Spectrum
09.2017 - Current
Customer Service Representative
Bellevue Nissan
05.2016 - 06.2017
Rental Reservation Representative
Enterprise Holdings
06.2015 - 04.2016
Customer Service Representative
Sykes
05.2014 - 06.2015
Customer Service Representative
Aerotek
08.2013 - 04.2014
Retail Sales Manager
MVP Wireless
05.2011 - 06.2013
Retail Sales Manager
Bridal & Formal Center
03.2009 - 04.2011
Customer Service Representative
Innovative Value Insurance
06.2008 - 02.2009
Customer Service Representative
AT&T Wireless
02.2005 - 11.2007
Customer Service Representative
Law Office Of Bradley J.Rephen PC
08.2004 - 02.2005
Customer Service Representative
NEXTEL COMMUNICATIONS
10.2003 - 04.2004
Retail Sales Manager
Claire's
01.2003 - 10.2003
Customer Service Manager
Mci Worldcom
09.1997 - 11.2002
Business Management - Human Resource
Devry University
Bellevue University
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