Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant

Cherries Holder

Sales/management
Little Rock,AR

Summary

Resourceful Sales Agent skilled in convincing, persuading and closing sales deals. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Overview

3
3
years of post-secondary education
23
23
years of professional experience

Work History

Licensed Barber

Sailor Cherrie Vintage Barber
Central Little Rock, AR
05.2015 - Current
  • Styled hair according to customer preferences.
  • Oversaw all business operations and made strategic decisions.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Completed full and partial shaves with clippers and standard and straight razors.
  • Used clips and shears to complete various types of fades, shaves and cuts.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Managed business customer service, responding to requests and concerns promptly.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products.
  • Counted and documented opening and closing cash amounts daily.
  • Performed in-home services for elderly clients unable to travel to salon.
  • Resolved guest complaints about service or style.
  • Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.

Assistant

Spickards Excavation Company
Sheridan, AR
01.2015 - 07.2018
  • Recorded expenses and maintained accounting records in quickbooks.
  • Delivered top-notch administrative support by promoting excellence in office operations.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages owner and greeted visitors.
  • Keyed all data into quickbooks
  • Managed and completed paperwork and overall office administration operations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Assisted manager in all aspects of business operations.
  • Assessed sales opportunities, collected competitor information and performed detailed market analysis.
  • Participated in strategic planning for company growth.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Created PowerPoint presentations for business development purposes.
  • Created detailed expense reports and requests for capital expenditures.

Insurance Representative/Agent Assistant

All American Insurance Consultants
Little Rock, AR
04.2007 - 08.2015
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Posted payments to accounts and maintained records.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Effective liaison between customers and internal departments.
  • Created and maintained detailed database to develop promotional sales.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Property Manager

Wwc Inc. Properties
Bauxite, AR
02.2010 - 07.2015
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Established strong, professional relationships with [Job title]s and residents by promoting team collaboration and delivering exemplary service.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Maintained sufficient number of units market-ready at all times.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained constant balance and accounting of property petty cash account.
  • Communicated with landlord regarding building and tenant issues.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Followed up on delinquent tenants and coordinated collection procedures.

Education

High School Diploma -

Bryant High School
Bryant, AR
05.1995 - 05.1995

ARKANSAS Property & Casualty Insurance License - Property & Casualty

ABTrainingCenter
Little Rock, AR
05.2007 - 05.2007

Licensed Barber - Hair Design

ABC Barber College
Hot Springs, AR
08.2015 - 05.2016

Associate of Applied Science - Business Management

Pulaski Technical College
North Little Rock, AR
05.2006 - 05.2008

Skills

    Strong leader

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Accomplishments

  • Served up to15/25 clients per day.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved quality of new hires by modernizing search strategies.
  • Selected as “Employee of the Month” for attention to detail and outstanding customer service.
  • Exemplary Attendance Award

Timeline

Licensed Barber - Hair Design

ABC Barber College
08.2015 - 05.2016

Licensed Barber

Sailor Cherrie Vintage Barber
05.2015 - Current

Assistant

Spickards Excavation Company
01.2015 - 07.2018

Property Manager

Wwc Inc. Properties
02.2010 - 07.2015

ARKANSAS Property & Casualty Insurance License - Property & Casualty

ABTrainingCenter
05.2007 - 05.2007

Insurance Representative/Agent Assistant

All American Insurance Consultants
04.2007 - 08.2015

Associate of Applied Science - Business Management

Pulaski Technical College
05.2006 - 05.2008

High School Diploma -

Bryant High School
05.1995 - 05.1995

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Cherries HolderSales/management