Cherrie LaCross
Spring,TX
Summary
Experienced non-medical Care Provider off three years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
14
14
years of professional experience
Work History
Caregiver
Home Instead
03.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Booking Clerk
Chalk Creek Campground And Rv Park
06.2021 - Current
- Processed payments and updated accounts to reflect balance changes
- Verified prices and computed totals to complete accurate invoices
- Entered information into system to update status reports
- Provided delay updates and information regarding special circumstances
- Optimized inventory by placing timely orders and improving organization of supplies
- Answered telephones and directed calls to appropriate staff members
- Maintained customer records with timely and accurate database updates
- Took information from potential customers to assess needs
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
- Managed more than30 incoming calls per day
- Researched and resolved booking conflicts to deliver optimal service
- Managed booking desk to check individuals in and out per shift
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services
- Contacted customers to advise on travel conveyance changes and to confirm reservations
- Managed reservations and fielded inquiries for Campground
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
Life Coach and Energy Practitioner
The Blossoming Field
07.2020 - Current
- Assisted clients with developing life management skills and coping mechanisms to handle daily living requirements
- Helped clients set weekly goals and plan how to accomplish objectives
- Promoted useful resources to facilitate coaching goals
- Tracked coaching sessions, plans, behaviors and issues with non-compliance for each client
- Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse
- Empowered clients to tackle challenging situations with better and more diverse coping skills
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Exceeded customer satisfaction by having creative solutions to problems
Booking Clerk
Cottonwood Cove Resort
04.2021 - 06.2021
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs
- Responded efficiently to customer queries and complaints to find solutions and diffuse tension
- Managed booking desk to check individuals in and out per shift
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services
- Contacted customers to advise on travel conveyance changes and to confirm reservations
- Managed all reservations and fielded inquiries for RV resort
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Kiosk/Cashier
FUN VALLEY FAMILY RESORT
08.2019 - 09.2019
- Job duties included answering phone for customer service, checking temperature in hot food items, general maintenance of stock on shelves, customer service in the store and making coffee to sell
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed all sales transactions promptly to prevent long customer wait times
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers
- Learned roles of other departments to provide coverage and keep store operational
- Scanned customer purchases and supported transactions to streamline sales process
- Received payments for products and issued receipts
Paraprofessional/Teacher's Aide
Plainview ISD
01.2012 - 06.2014
- Worked with children with special needs and children who needed extra help with reading
- Assisted instructional staff with implementing lessons and activities for full classes and small groups
- Supervised children on field trips to maintain safety and foster cultural learning experiences
- Sorted and shelved books to help manage materials and free up teachers for more important work
- Assisted in developing programs and activities to drive improvements in students’ academics
- Operated binders, sorters, folders, collators and other office equipment to facilitate administrative functions
- Kept audio-visual supplies and equipment organized and ready for classroom use
- Supervised children and participated with children in activities
- Established positive relationships with students, parents, fellow teachers and school administrators
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors
- Provided one-on-one assistance and tutoring to students requiring additional help
- Promoted student learning by providing individualized and small group support to reinforce classroom topics
- Helped students master learning concepts through one-on-one and small group tutoring
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
Substitute Teacher
Plainview ISD
12.2010 - 12.2011
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts
- Provided notes and reports on school day activities to primary teacher
- Engaged students in discussions to promote interest and drive learning
- Educated students in various subjects to provide seamless transition during absence of head teacher
- Maintained student attendance and assignment records to prevent lapses during teacher absences
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities
- Helped students build learning and study skills to achieve educational goals
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Reported problem students to principal to maintain control of classroom
- Managed high school classrooms during teacher absences
Education
Certificate - Certified Nurse Aide
Springville Academy
Spring, TX12-2024
Certificate of Life Coach - Life Coach
Rivka Malka's School of Coaching & Transformation
Baltimore, MD01.2021
Psychology
Ashford University
01.2019
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Houston Community College
Houston, Texas01.2015
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South Plains College
Levelland, Texas01.2010
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Amarillo Community College
Amarillo, Texas01.2010
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Texas State Technical College
Amarillo, Texas01.1995
Skills
- Able to greet customers and client with kindness and respect
- Work easily with co-workers and management staff in a respectful manner
- Able to listen to customers and clients needs and concerns
- Able to make the situation agreeable for the customer or client
- Work well independently
- Use time on the clock wisely, finding other work that needs attention
- Schedule coordination
- Recordkeeping expertise
- Order processing
- Account inquiry resolution
- Multiline phone system proficiency
- High-volume call reception
- Customer retention
- Relationship-selling skills
- Outbound calling
- Building rapport
- Customer conflict resolution
- Generating leads
- Client assistance
- Behavior modeling
- Positive communication strategies
- Teacher assistance
- Special needs
- Activities oversight
- Classwork oversight
- Educational support
- Individual instruction
- Enrichment activities
- Social integration
- MS Office
Timeline
Caregiver
Home Instead
03.2023 - Current
Booking Clerk
Chalk Creek Campground And Rv Park
06.2021 - Current
Booking Clerk
Cottonwood Cove Resort
04.2021 - 06.2021
Life Coach and Energy Practitioner
The Blossoming Field
07.2020 - Current
Kiosk/Cashier
FUN VALLEY FAMILY RESORT
08.2019 - 09.2019
Paraprofessional/Teacher's Aide
Plainview ISD
01.2012 - 06.2014
Substitute Teacher
Plainview ISD
12.2010 - 12.2011
Certificate of Life Coach - Life Coach
Rivka Malka's School of Coaching & Transformation
Psychology
Ashford University
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Houston Community College
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South Plains College
undefined
Amarillo Community College
undefined
Texas State Technical College
Certificate - Certified Nurse Aide
Springville Academy
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