Cherrie Waters
Byron,GA
Summary
Adept at streamlining operations and enhancing customer satisfaction, I leveraged strong telephone etiquette and quick-learning abilities at Central Ga Heart & Vein Center to manage high call volumes and improve service delivery. Demonstrated dependability and problem-solving skills significantly reduced hold times, showcasing my capacity to adapt and excel in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Switchboard Operator
Central Ga Heart & Vein Center
03.2022 - Current
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Office Manager
Spotless Cleaning Services
08.2017 - 11.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Manager
P&P Ink
11.2020 - 03.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Parts Department Associate
Pierce Parts & Service
08.2016 - 08.2017
- Improved department organization by implementing a new system for labeling and storing parts.
- Conducted regular inventory audits to prevent discrepancies and maintain accurate records.
- Streamlined the parts ordering process for increased accuracy and quicker turnaround times.
- Collaborated with service technicians to quickly identify needed parts and expedite repairs.
- Maintained accurate records of parts inventory, ensuring optimal stock levels for efficient operations.
Bass Pro Shops
Apparel Department
12.2015 - 08.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Ordered merchandise from other stores, set up display's, made sure we kept merchandise out and full
- Customer service, helped customers find what they were shopping for
Professional Cleaner
Spotless Cleaning Services
09.2013 - 12.2015
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Education
High School Diploma -
Chapel Hill Christian Academy
Macon, GA05.1984
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
- Strong telephone etiquette
- Call routing
Timeline
Switchboard Operator
Central Ga Heart & Vein Center
03.2022 - Current
Office Manager
P&P Ink
11.2020 - 03.2022
Office Manager
Spotless Cleaning Services
08.2017 - 11.2022
Parts Department Associate
Pierce Parts & Service
08.2016 - 08.2017
Bass Pro Shops
Apparel Department
12.2015 - 08.2016
Professional Cleaner
Spotless Cleaning Services
09.2013 - 12.2015
High School Diploma -
Chapel Hill Christian Academy
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