Cherrise L. Norris
Sugar Land,TX
Summary
Knowledgeable Senior Director of Operations with a strong background in overseeing complex operations and driving process improvements. Demonstrated success in enhancing operational efficiency and leading high-impact projects. Proven ability to implement strategic initiatives and streamline workflows.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Director of Citywide Operations & Programs
IWG
Houston, Texas
10.2019 - Current
- Oversaw operations for 12 to 15 business centers within $7M portfolio, driving profitability improvements.
- Elevated five underperforming centers to top market status within nine months, boosting performance scores from 60% to 90%.
- Delivered facility projects exceeding $2 million within budget, managing all construction aspects.
- Reduced client churn by 20% and increased contract renewals by 15% through strategic initiatives. Enhanced staff retention by 25% through development pathways and mentorship programs.
Executive-Level Operations & Support Lead
U.S. Department Of Homeland Security FPS Division
Indianapolis, Indiana
06.2016 - 08.2019
- Led security operations across multiple federal facilities and canine units while liaising with Indiana Area Commander.
- Achieved 100% operational uptime by coordinating swift emergency responses and critical repairs. Facilitated efficient fleet operations and travel logistics, ensuring timely budget reconciliations.
- Boosted inter-agency communication to streamline investigations of high-profile federal cases. Supervised compliance of contracted personnel, resulting in zero audit findings.
- Guided new employees through company programs to promote professional advancement. Streamlined operational processes via strategic liaison efforts with FPS leadership.
- Ensured adherence to rigorous security and compliance standards across federal facilities.
Medical Assistant & Administrative Operations Lead
North Shore Health Center
Lake Station, Indiana
01.2009 - 01.2016
- Recorded patient vitals and maintained accurate medical documentation to support clinical staff.
- Coordinated scheduling and patient communications to streamline office operations.
- Directed administrative workflows, optimizing efficiency and enhancing service delivery.
- Trained staff on policies and procedures to ensure compliance with healthcare standards.
Education
Associate of Applied Science - Business Administration and Management
Purdue University Global
Indianapolis, IN 08.2014 - 06.2016
Skills
- Strategic Operations Leadership
- Business Center Management
- Budgeting & P&L Oversight
- Staff Development & Retention
- Process Improvement & Efficiency
- Federal Security Operations
- Compliance & Audit Management
- Contract Negotiations
- Emergency Response Coordination
- Stakeholder & Interagency Collaboration
- Project & Facilities Management
- Clinical Operations Support
Timeline
Director of Citywide Operations & Programs
IWG
10.2019 - Current
Executive-Level Operations & Support Lead
U.S. Department Of Homeland Security FPS Division
06.2016 - 08.2019
Associate of Applied Science - Business Administration and Management
Purdue University Global
08.2014 - 06.2016
Medical Assistant & Administrative Operations Lead
North Shore Health Center
01.2009 - 01.2016
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