Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Cherrise Rogers

Davenport,FL

Summary

Results driven professional with vast experience in customer service and leadership skills. Effective problem solver, highly organized, multi-tasked and able to meet operational deadlines by achieving objectives and supporting company’s goals. Team builder and self-starter with excellent writing, interpersonal and communication skills. Proficient in Microsoft Word, Excel, Outlook and Dashboard. To secure a position with the opportunity for advancement where I can utilize my training and experience and maximize my customer service skills.

Overview

13
13
years of professional experience

Work History

Senior Customer Service Representative

ORLANDO UTILITIES COMMISSION
Orlando, FL
12.2015 - Current
  • Demonstrated exceptional customer service
  • Helped employees overcome problems and challenges through advice and guidance
  • Handled billing inquiries and service request
  • Experience senior mentor to new hire agents
  • Participated in Prepaid Program and ARS research activities
  • Engaged with the escalation support team research also assist agents and customers through the Support central line
  • Performed general information/feedback to Revenue Assurance Department such as tampering or gaining access to customers property
  • Achieved being able to provide support for RCS supervisors with call backs and utilize my knowledge to help coach agents
  • Resolved customer complaints with answers and solutions to problems
  • Participates and completes projects as assigned
  • Submit reports as requested
  • Provided successful realignment of job duties to maximize and increase productivity and efficiency throughout my department

Cashier Specialist

HOME DEPOT
Orlando, FL
02.2015 - 03.2016
  • Engaged customers in pleasant conversation while completing cash register transactions
  • Gave customers full attention and attended to their needs
  • Acted on assisting customers in locating merchandise
  • Processed cash and credit card sales, refunds, exchanges and rainchecks

Senior Account Specialist

DUKE ENERGY
Longwood, FL
06.2012 - 06.2015
  • Responded timely to internal and external inquiries
  • Provided exceptional customer service
  • Handle customers inquiries and complaints
  • Troubleshoot and resolve product issues and concerns
  • Offered advice about how customers can save energy and money
  • Set up customers with payment arrangements while providing them with different types of payment options

Education

Certificate -

CPR
01.2017

EEO Investigator Certificate -

Equal Employment Opportunity Commission Training
03.2014

Diploma -

Ivanna Eudora Kean High School
05-1995

Skills

  • Employee Relations & Diversity
  • Talent Acquisition
  • Staff Coaching & Training
  • Training & Development

Timeline

Senior Customer Service Representative

ORLANDO UTILITIES COMMISSION
12.2015 - Current

Cashier Specialist

HOME DEPOT
02.2015 - 03.2016

Senior Account Specialist

DUKE ENERGY
06.2012 - 06.2015

EEO Investigator Certificate -

Equal Employment Opportunity Commission Training

Certificate -

CPR

Diploma -

Ivanna Eudora Kean High School
Cherrise Rogers