Cherrise Rogers
Davenport,FL
Summary
Results driven professional with vast experience in customer service and leadership skills. Effective problem solver, highly organized, multi-tasked and able to meet operational deadlines by achieving objectives and supporting company’s goals. Team builder and self-starter with excellent writing, interpersonal and communication skills. Proficient in Microsoft Word, Excel, Outlook and Dashboard. To secure a position with the opportunity for advancement where I can utilize my training and experience and maximize my customer service skills.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Representative
ORLANDO UTILITIES COMMISSION
12.2015 - Current
- Demonstrated exceptional customer service
- Helped employees overcome problems and challenges through advice and guidance
- Handled billing inquiries and service request
- Experience senior mentor to new hire agents
- Participated in Prepaid Program and ARS research activities
- Engaged with the escalation support team research also assist agents and customers through the Support central line
- Performed general information/feedback to Revenue Assurance Department such as tampering or gaining access to customers property
- Achieved being able to provide support for RCS supervisors with call backs and utilize my knowledge to help coach agents
- Resolved customer complaints with answers and solutions to problems
- Participates and completes projects as assigned
- Submit reports as requested
- Provided successful realignment of job duties to maximize and increase productivity and efficiency throughout my department
Cashier Specialist
HOME DEPOT
02.2015 - 03.2016
- Engaged customers in pleasant conversation while completing cash register transactions
- Gave customers full attention and attended to their needs
- Acted on assisting customers in locating merchandise
- Processed cash and credit card sales, refunds, exchanges and rainchecks
Senior Account Specialist
DUKE ENERGY
06.2012 - 06.2015
- Responded timely to internal and external inquiries
- Provided exceptional customer service
- Handle customers inquiries and complaints
- Troubleshoot and resolve product issues and concerns
- Offered advice about how customers can save energy and money
- Set up customers with payment arrangements while providing them with different types of payment options
Education
Certificate -
CPR
01.2017
EEO Investigator Certificate -
Equal Employment Opportunity Commission Training
03.2014
Diploma -
Ivanna Eudora Kean High School
05-1995
Skills
- Employee Relations & Diversity
- Talent Acquisition
- Staff Coaching & Training
- Training & Development
Timeline
Senior Customer Service Representative
ORLANDO UTILITIES COMMISSION
12.2015 - Current
Cashier Specialist
HOME DEPOT
02.2015 - 03.2016
Senior Account Specialist
DUKE ENERGY
06.2012 - 06.2015
EEO Investigator Certificate -
Equal Employment Opportunity Commission Training
Certificate -
CPR
Diploma -
Ivanna Eudora Kean High School
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