Cherrise Stephens
Summary
Technical Product Manager with expertise in driving enterprise platforms through the full product lifecycle. Proven ability to align product strategy with business needs, prioritize enhancements, and deliver measurable results in fast-paced environments, leveraging cross-functional collaboration and agile methodologies.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Technical Product Owner
U.S. Bank
Charlotte, NC
02.2020 - 10.2026
- Own the Archer eGRC product strategy and roadmap for enterprise risk, corporate audit services, attestations, and SOX solutions, aligning priorities with business needs and regulatory commitments.
- Partnered with stakeholders, executives, and engineering teams to define product vision, roadmap priorities, and success metrics, while resolving platform issues and delivering scalable risk and compliance solutions.
- Lead Product backlog governance across enhancements, technical debt, and production support, prioritizing work by regulatory impact, business value and capacity.
- Lead Agile/Scrum ceremonies and cross functional team execution by clarifying priorities, removing impediments, managing dependencies, and increasing accountability for sprint and release objectives.
- Apply enterprise delivery frameworks, governance standards, and product management best practices to ensure consistent execution across eGRC initiatives.
- Led business relationship management with business-line stakeholders, technology partners, and control functions to align product priorities and delivery commitments.
- Delivered reliable monthly releases and platform upgrades by coordinating planning, user acceptance testing (UAT), production validation, and stakeholder communications.
- Lead continuous improvement efforts to optimize processes, strengthen governance practices, and enhance platform performance.
- Translate stakeholder requirements into prioritized epics, user stories and acceptance criteria, release plans, KPS and measurable quarterly outcomes that inform executive decision making.
Business Systems Consultant 5 (Contract)
Wells Fargo (Contract)
Charlotte, NC
09.2018 - 01.2020
- Managed monthly and quarterly cloud-based Risk Application releases, overseeing end-to-end deployment activities, SDLC documentation, change management approvals, production readiness, and regulatory compliance requirements.
- Facilitated cross-functional collaboration among technology teams, developers, product owners, and business stakeholders to ensure timely release execution, effective testing coordination, and prompt issue resolution.
- Gathered and validated business, technical, security, and compliance requirements while creating test plans, test scripts, runbooks, and security documentation to support system enhancements and production readiness.
- Developed, maintained, and validated business continuity, disaster recovery, and data recovery strategies, including recovery plans and RTOs, ensuring operational resilience and minimizing downtime.
- Performed disaster recovery testing and recovery exercises, evaluating application impacts, validating recovery capabilities, and recommending improvements to strengthen business continuity preparedness.
- Optimized operational procedures, controls, and workflows to strengthen risk management and enhance service delivery across applications and platforms.
Project Coordinator | Move Manager
NELSON Worldwide
Charlotte, NC
10.2007 - 12.2016
- Facilitated collaboration between NELSON and Bank of America business and IT teams by leading stakeholder meetings, driving project communications, and coordinating cross-functional activities to meet project objectives.
- Managed client engagement activities as the primary point of contact and escalation for project teams, business stakeholders, and technology partners, ensuring timely issue resolution and project execution.
- Led cross-functional account and IT meetings to troubleshoot business-to-business (B2B) integrations and technical issues with client technology teams.
- Coordinated and managed end-to-end onboarding for more than 150 team members, including access provisioning, badge distribution, laptop deployment, and technology readiness activities.
- Performed technical troubleshooting and root-cause analysis for business-to-business (B2B) applications and enterprise technology issues, ensuring minimal disruption to business operations and client deliverables.
- Gathered, validated, and reported project metrics, budget forecasts, labor hours, and status updates to enhance decision-making and support project governance.
- Executed facility relocation initiatives, including workspace planning, seating arrangements, resource coordination, and logistics, to align with organizational and operational requirements.
- Developed and delivered training programs, process documentation, and user support for client applications, IT tools, and operational procedures to improve user adoption and productivity.
Contract Administrator
Stantec
Irvine, CA
12.2005 - 08.2007
- Developed Work Breakdown Structures (WBS), coordinated project activities, and maintained project setup, schedules, and contract requirements for 10+ Project Managers across multiple regions to ensure successful project execution.
- Collaborated with project teams, architects, and consulting engineers to accurately implement design intent, technical requirements, and construction documentation throughout the project lifecycle.
- Conducted quality assurance and quality control reviews of architectural drawings and project documentation, identifying discrepancies and ensuring compliance with project standards for efficient project delivery.
Revenue Analyst
FICO
San Diego, CA
02.2004 - 05.2005
- Analyzed customer contracts and pricing terms to validate revenue recognition across multiple software product portfolios.
- Managed contract review and analysis for multiple product portfolios, ensuring compliance with revenue recognition standards and customer agreements.
- Validated monthly revenue recognition and conducted contract audits, generating customer invoices and coordinating billing activities for accurate revenue processing.
- Collaborated with business units and Revenue Accounting teams to resolve contract and financial reporting issues, supporting cross-functional initiatives.
- Performed high-volume order processing in Oracle, prepared month-end sales and financial analyses for consumer, small business, and software product lines, and consistently met critical reporting and accounting deadlines.
Accounts Receivable Specialist
William Beaumont Hospital
Troy, MI
01.1990 - 01.1999
- Managed Medicare billing operations by validating ICD-9 codes and processing patient payments, ensuring accurate billing and effective coordination with insurance providers.
- Trained and mentored department staff on EPIC billing processes, Medicare regulations, and ICD-9 coding.
- Developed training materials and standard operating procedures to improve compliance and service quality within the department.
Education
B.S.B.A. - Management Information Systems, Operations & Supply Chain Management
University of North Carolina At Charlotte
Charlotte, NCAssociate Degree - Business Administration
Central Piedmont Community College
Charlotte, NCSkills
- Product strategy
- Agile methodologies
- Stakeholder managementBusiness Intelligence
- Risk management
- Delivery & Governance: Risk management
- Platforms: Archer Enterprise Governance Risk and Compliance (eGRC), ServiceNow, Microsoft Azure, Jira, Confluence, SharePoint, Mural
- Risk management
Certification
Certified Scrum Product Owner (CSPO) - Scrum Alliance | Certificate ID: 001773226
Timeline
Technical Product Owner
U.S. Bank
02.2020 - 10.2026
Business Systems Consultant 5 (Contract)
Wells Fargo (Contract)
09.2018 - 01.2020
Project Coordinator | Move Manager
NELSON Worldwide
10.2007 - 12.2016
Contract Administrator
Stantec
12.2005 - 08.2007
Revenue Analyst
FICO
02.2004 - 05.2005
Accounts Receivable Specialist
William Beaumont Hospital
01.1990 - 01.1999
B.S.B.A. - Management Information Systems, Operations & Supply Chain Management
University of North Carolina At Charlotte
Associate Degree - Business Administration
Central Piedmont Community College