Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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CHERRISSE MURRAY

Virginia Beach

Summary

Detail-oriented and results-driven Junior Data Analyst with 6 months of hands-on experience in data analysis and visualization, specializing in SQL, Tableau, and Excel. Strong background in the healthcare sector with proven ability to analyze, interpret, and present data to support decision-making. Skilled in managing and consolidating complex datasets, creating clear visualizations, and delivering actionable insights to both technical and non-technical stakeholders. Passionate about applying data analysis to improve healthcare operations and outcomes. Eager to further develop analytical skills and contribute to business and client success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Patient Experience Specialist

SONO BELLO
- Current
  • Constructed and maintained data frameworks for patient experience analysis, providing key insights that enhanced operational efficiency and patient satisfaction
  • Collaborated with teams to deliver actionable data analysis packages, translating complex data into meaningful reports for management and operational decision-making
  • Developed and maintained reports on performance metrics, operational audits, and patient satisfaction scores, ensuring clarity and consistency across deliverables
  • Utilized SQL and Excel to analyze and consolidate operational and patient data, supporting improved decision-making across departments
  • Enhanced internal data management processes, improving reporting timelines and accuracy

Patient Care Advocate

BAYVIEW PHYSICIANS GROUP
09.2019 - 10.2021
  • Optimized workflows within EMR systems, reducing administrative errors and improving patient data management
  • Analyzed healthcare data to support decision-making and ensure that patient referrals and service delivery were processed in a timely and efficient manner
  • Prepared and presented regular reports on service delivery metrics, patient inquiries, and performance indicators, contributing to improved patient outcomes and operational transparency
  • Collaborated with cross-functional teams to streamline communication and address patient issues, leading to better service coordination and patient satisfaction

Member Service Representative

ABNB FEDERAL CREDIT UNION
07.2018 - 09.2019
  • Analyzed trends in customer inquiries and feedback to identify opportunities for service improvement and operational efficiency
  • Produced detailed reports on service quality, transaction accuracy, and member satisfaction, contributing to improved customer service operations
  • Worked with teams to optimize workflows, enhancing both customer experience and productivity

Education

Master of Public Health (MPH) -

George Washington University
Washington, DC
05.2021

Bachelor of Science - Biology

Saint Augustine's University
Raleigh, NC
05.2015

Skills

  • SQL query optimization
  • Statistical methods
  • Data interpretation
  • Data consolidation
  • Tableau
  • Advanced Excel
  • Pivot tables
  • Array formulas
  • VBA
  • Charts
  • HIPAA compliance
  • EMR systems proficiency
  • Healthcare data management
  • Identifying trends
  • Optimizing workflows
  • Clear presentation of findings
  • Effective report writing
  • Cross-functional team collaboration
  • SAS programming

Certification

  • Tableau A-Z: Hands-on Tableau Training for Data Science, Udemy, 02/2025
  • Microsoft Excel: Excel from Beginner to Advanced, Udemy, 02/2025
  • The Complete SQL Bootcamp: Go from Zero to Hero, Udemy, 01/2025
  • COVID-19 Contact Tracing Certification, Johns Hopkins University, 08/2020
  • Foundations: Data, Data, Everywhere, 02/2025
  • Ask Questions to Make Data-Driven Decisions, 02/2025
  • Prepare Data for Exploration, 03/2025

Additional Information

Data Management & Compliance: Ensured that all healthcare data handled was compliant with HIPAA and industry standards, maintaining confidentiality and data integrity., Process Improvement: Streamlined patient scheduling and operational processes, increasing efficiency and enhancing patient satisfaction by 20%

Timeline

Patient Care Advocate

BAYVIEW PHYSICIANS GROUP
09.2019 - 10.2021

Member Service Representative

ABNB FEDERAL CREDIT UNION
07.2018 - 09.2019

Bachelor of Science - Biology

Saint Augustine's University

Patient Experience Specialist

SONO BELLO
- Current

Master of Public Health (MPH) -

George Washington University

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