Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PSR/Patient Service Representative
CARLE Healthcare
09.2022 - 10.2024
Assisted patients in filling out check-in and payment paperwork.
Took copayments and compiled daily financial records.
Used EPIC to schedule appointments.
Balanced deposits and credit card payments each day.
Followed document protocols to safeguard confidentiality of patient records.
Facilitated communication between patients and various departments and staff.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Helped address client complaints through timely corrective actions and appropriate referrals.
Organized patient records and database to facilitate information storage and retrieval.
Recommended service improvements to minimize recurring patient issues and complaints.
Reviewed and corrected claim errors to facilitate smooth processing.
Balanced deposits and credit card payments each day
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Residential Counselor
Chestnut Health Systems
03.2022 - 09.2022
Demonstrated respect, friendliness and willingness to help wherever needed
Adhered to social distancing protocols and wore mask or face shield
Used Microsoft Word and other software tools
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Worked flexible hours across night, weekend and holiday shifts
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Used critical thinking to break down problems, evaluate solutions and make decisions
Identified issues, analyzed information and provided solutions to problems
Learned new skills and applied to daily tasks to improve efficiency and productivity
Resolved problems, improved operations and provided exceptional service
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Utilized Microsoft & Excel to fill out and maintain federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Data Entry Clerk
Randstad
09.2020 - 10.2021
Verified data files prior to entry to maintain high data accuracy.
Compiled information and input into Childcare database.
Obtained scanned records and uploaded into database.
Organized, sorted and checked input data against original documents.
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Scanned documents and saved in database to keep records of essential organizational information.
Added documents to file records and created new records to support filing needs
Located and corrected data entry errors and reported to management
Scanned documents and saved in database to keep records of essential organizational information
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
Evaluated source documents to locate needed information
Demonstrated respect, friendliness and willingness to help wherever needed
Residential Counselor
MidSouth Area Residential Services
03.2017 - 09.2020
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Supported residents in coping with emotions and fears through one-on-one sessions.
Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Promoted positive relations between residents and staff.
Counseled over 10 residents in group sessions to assist in overcoming dependencies and adjustments to life
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support
Medical Receptionist
Alliance Health Care Services
02.2015 - 12.2017
Checked patient insurance, demographic and health history to keep information current.
Organized paperwork such as charts and reports for office and patient needs.
Managed multi-line phone system and pleasantly greeted patients.
Transcribed phone messages and relayed to appropriate personnel.
Responded to correspondence from insurance companies to verify patient's coverage.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Supported office staff and operational requirements with administrative tasks
Maintained current and accurate medical records for patients
Adhered to strict HIPAA guidelines to protect patient privacy
Front Desk/Night Auditor Supervisor
Holiday Inn Memphis Airport- Conference Center
03.2013 - 11.2015
Processed check-ins and check-outs, created reservations and processed special requests.
Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
Interviewed, hired, coached and developed front office associates.
Performed billing, collection and reporting functions for office
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Verified deposits, rectified discrepancies and processed end-of-day paperwork using OPERA with 100% accuracy
Reported financial data and updated financial records in ledgers and journals.
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
Bachelor of Science - Health Information Management
University of Arkansas Grantham
Lenexa, KS
12.2025
Certification/ Completion - Electronic Health Record Certification Program
University of Arkansas Grantham
Lenexa, KS
10.2021
Associate of Applied Science - Medical Billing & Coding
University of Arkansas Grantham
Lenexa, KS
02.2020
Skills
Customer Service
EPIC Training
Business Office Skills
HIPAA Compliance
Insurance Forms Processing
Insurance Verification
Insurance Authorizations
Payment Collection
Multi-Line Telephone Systems
Registration and Scheduling
EMR Updating
Medicaid
Medical Terminology
Certification
Electronic Health Record Specialist- National Health Career Association
Timeline
PSR/Patient Service Representative
CARLE Healthcare
09.2022 - 10.2024
Residential Counselor
Chestnut Health Systems
03.2022 - 09.2022
Data Entry Clerk
Randstad
09.2020 - 10.2021
Residential Counselor
MidSouth Area Residential Services
03.2017 - 09.2020
Medical Receptionist
Alliance Health Care Services
02.2015 - 12.2017
Front Desk/Night Auditor Supervisor
Holiday Inn Memphis Airport- Conference Center
03.2013 - 11.2015
Bachelor of Science - Health Information Management
University of Arkansas Grantham
Certification/ Completion - Electronic Health Record Certification Program
University of Arkansas Grantham
Associate of Applied Science - Medical Billing & Coding
RN - EMERGENCY DEPARTMENT at Supplemental Healthcare, Carle Foundation HospitalRN - EMERGENCY DEPARTMENT at Supplemental Healthcare, Carle Foundation Hospital