Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cherrlyn Smith

Bloomington,IL

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

PSR/Patient Service Representative

CARLE Healthcare
09.2022 - 10.2024
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used EPIC to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Balanced deposits and credit card payments each day
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.

Residential Counselor

Chestnut Health Systems
03.2022 - 09.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Adhered to social distancing protocols and wore mask or face shield
  • Used Microsoft Word and other software tools
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Worked flexible hours across night, weekend and holiday shifts
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Identified issues, analyzed information and provided solutions to problems
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Resolved problems, improved operations and provided exceptional service
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Utilized Microsoft & Excel to fill out and maintain federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.

Data Entry Clerk

Randstad
09.2020 - 10.2021
  • Verified data files prior to entry to maintain high data accuracy.
  • Compiled information and input into Childcare database.
  • Obtained scanned records and uploaded into database.
  • Organized, sorted and checked input data against original documents.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Added documents to file records and created new records to support filing needs
  • Located and corrected data entry errors and reported to management
  • Scanned documents and saved in database to keep records of essential organizational information
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Evaluated source documents to locate needed information
  • Demonstrated respect, friendliness and willingness to help wherever needed

Residential Counselor

MidSouth Area Residential Services
03.2017 - 09.2020
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Promoted positive relations between residents and staff.
  • Counseled over 10 residents in group sessions to assist in overcoming dependencies and adjustments to life
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support

Medical Receptionist

Alliance Health Care Services
02.2015 - 12.2017
  • Checked patient insurance, demographic and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks
  • Maintained current and accurate medical records for patients
  • Adhered to strict HIPAA guidelines to protect patient privacy

Front Desk/Night Auditor Supervisor

Holiday Inn Memphis Airport- Conference Center
03.2013 - 11.2015
  • Processed check-ins and check-outs, created reservations and processed special requests.
  • Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
  • Interviewed, hired, coached and developed front office associates.
  • Performed billing, collection and reporting functions for office
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using OPERA with 100% accuracy
  • Reported financial data and updated financial records in ledgers and journals.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Education

Bachelor of Science - Health Information Management

University of Arkansas Grantham
Lenexa, KS
12.2025

Certification/ Completion - Electronic Health Record Certification Program

University of Arkansas Grantham
Lenexa, KS
10.2021

Associate of Applied Science - Medical Billing & Coding

University of Arkansas Grantham
Lenexa, KS
02.2020

Skills

  • Customer Service
  • EPIC Training
  • Business Office Skills
  • HIPAA Compliance
  • Insurance Forms Processing
  • Insurance Verification
  • Insurance Authorizations
  • Payment Collection
  • Multi-Line Telephone Systems
  • Registration and Scheduling
  • EMR Updating
  • Medicaid
  • Medical Terminology

Certification

  • Electronic Health Record Specialist- National Health Career Association

Timeline

PSR/Patient Service Representative

CARLE Healthcare
09.2022 - 10.2024

Residential Counselor

Chestnut Health Systems
03.2022 - 09.2022

Data Entry Clerk

Randstad
09.2020 - 10.2021

Residential Counselor

MidSouth Area Residential Services
03.2017 - 09.2020

Medical Receptionist

Alliance Health Care Services
02.2015 - 12.2017

Front Desk/Night Auditor Supervisor

Holiday Inn Memphis Airport- Conference Center
03.2013 - 11.2015

Bachelor of Science - Health Information Management

University of Arkansas Grantham

Certification/ Completion - Electronic Health Record Certification Program

University of Arkansas Grantham

Associate of Applied Science - Medical Billing & Coding

University of Arkansas Grantham
Cherrlyn Smith