Cherron Lee
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant III
UCLA Health
05.2023 - Current
- Provided general administrative support to the Lead Charge Reviewer and Division Manager of the Hematology-Oncology department of UCLA Health.
- Performed of project management, distribution of weekly billing reports and daily billing volume reports.
- Responsible for the review and approval of all research billing charges in the CareConnect system.
- Collaborated with study teams to reconcile billing charges via phone, E-mail, or in person to report any billing corrections or system problems.
- Quality control of registration and billing errors, correction of billing, development and maintenance of billing.
- Created and maintained databases to track and record patient data.
- Scheduled office meetings and client appointments for staff teams.
Administrative Assistant Internship
Cambrian HomeCare
01.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Performed research to collect and record industry data.
Patient Communication Representative
UCLA Health
01.2020 - 10.2022
- Handled 60+ calls per day to address customer inquiries and concerns.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Exceeded goals through effective task prioritization and great work ethic.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Management Assistant
Enterprise Rent-A-Car
05.2019 - 05.2020
- Wrote, executed approximately 30 rental contracts daily for reserved, and walk-in clients.
- Provided information to clients about daily rental rates, accepted insurance providers and other general questions.
- Understood and communicated rental terms and conditions, vehicle features and other services
- Performed various rental transactions such as: Initial rental payment, voiding, and modifying rentals.
- Verified license, address, credit card and passports for fraud and loss prevention.
- Trained new associates in various departments
- Adapted to frequent changes in company policies
- Covered in different departments as needed
Print & Marketing Specialist
Staples Inc
01.2013 - 12.2018
- Offered friendly and efficient service to up to 50 customers daily, and handled challenging situations with ease.
- Interacted with customers by phone, email or in-person to provide information.
- Produced high-quality marketing products such as business cards, brochures, flyers, mailers, posters and many others.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Completed clerical tasks such as filing, copying and distributing mail.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created detailed expense reports to for the general manager's use.
Administrative Assistant
Robert's Custom Printing Services
08.2016 - 08.2019
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Provided primary customer support to internal and external customers in fast-paced environment
- Responded to inquiries regarding our location, services, prices, policies, and hours of operation,etc
- Executed record filing system to improve document organization and management
- Performed additional duties as needed
- Arranged domestic travel plans and itineraries.
Education
Bachelor of Science - Health Administration
California State University - Long Beach
Long Beach, CAAssociate of Science - Natural Sciences
West Los Angeles College
Culver City, CAAssociate of Arts - Liberal Studies
West Los Angeles College
Culver City, CAAssociate of Science - Social And Behavioral Sciences
West Los Angeles College
Culver City, CASkills
- Schedule Management
- File and Database Management
- Business Correspondence
- Report Generation
- Project Planning
- Invoicing
- Travel Accommodations
- Problem Resolution
- Microsoft Office
- Customer Service
- Typing 60 wpm
- Schedule Management
Certification
Certified Medical Administrative
Assistant
Loyola Marymount University
Timeline
Administrative Assistant III
UCLA Health
05.2023 - Current
Administrative Assistant Internship
Cambrian HomeCare
01.2022 - 05.2023
Patient Communication Representative
UCLA Health
01.2020 - 10.2022
Management Assistant
Enterprise Rent-A-Car
05.2019 - 05.2020
Administrative Assistant
Robert's Custom Printing Services
08.2016 - 08.2019
Print & Marketing Specialist
Staples Inc
01.2013 - 12.2018
Bachelor of Science - Health Administration
California State University - Long Beach
Associate of Science - Natural Sciences
West Los Angeles College
Associate of Arts - Liberal Studies
West Los Angeles College
Associate of Science - Social And Behavioral Sciences
West Los Angeles College
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