Cherron Patterson
Lithonia,GA
Summary
Talented manager with solid background in foodservice across 19-year career. Consistently pursues ways to improve operations, team performance and customer relations. Skilled team player with strong background in fast pace environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking leader focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Quality-minded Field Supervisor highly effective at operating with minimal input and accomplishing project objectives according to budget and timeline requirements. Sets up operations, manages sites and maximizes team performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Supervisor
Southwest Food Service
Atlanta
2019.01 - Current
- Managed food and beverage delivery scheduling, analyzed cost-effectiveness and health value of potential cafeteria initiatives, promoted friendly and creative atmosphere, managed food and supplies inventory, maintained food subsidies and sanitation records, inspected received food items, coordinated scheduling of deliveries with suppliers and vendors, assisted in developing menus, interviewed job applicants, processed new hire paperwork, provided on-the-job training.
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
- Trained and monitored employees to teach daily tasks and improve performance.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant General Manager
Krispy Kreme
Marietta , GA
2017.03 - 2019.08
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Managed cash register operations including deposits and reconciling discrepancies.
- Delegated work to staff, setting priorities and goals.
- Participated in local community events as a representative of the restaurant brand.
- Monitored customer service standards and took corrective action when needed.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created weekly work schedules for all restaurant personnel.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Assisted personnel with duties and tasks during high-volume periods.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Organized promotional campaigns to drive sales of baked goods through special offers or discounts.
Multi-Unit Manager
Global Concessions
Atlanta
2015.08 - 2019.01
- Forecasted business requirements, prepared operating budgets, approved expenditures, reduced overhead, scheduled front and back of house staff, acquired talent, inspected cleanliness of store and operations, oversaw food preparation and cooking activities, engaged dissatisfied customers, developed food storage and rotation metrics, managed food and supplies inventory, inspected received food items, frequently inspected and tested food, interviewed job applicants, processed new hire paperwork, provided on-the-job training, modeled excellent customer service.
- Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Processed new employee paperwork and entered information into payroll system.
- Recorded adjustments to previous pay-related errors.
- Prepared and led food service training programs to teach staff various tasks.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Observed food safety and sanitation protocols to reduce germ spread.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
Assistant Store Manager
Family Dollar
Ellenwood , GA
2014.12 - 2017.05
- Reversed poor performing store, advanced store sales position, recognized for excellence in building and motivating teams, held associates accountable, drove shrink results, resolved problems, held team members responsible, increased revenue and reduced risk, supported back office procedures, increased employee job satisfaction.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Education
Certification - Early Childhood Development
Premier Training Institute
Skills
- Budgetary governance
- Food preparation
- Menu Planning
- Inventory management
- HACCP record keeping
- Staff supervision
- Control inventory costs
- Food safety management
- Maintain food safety
- Operations Planning
- Quality Control
- Regulatory Compliance
- Site Preparation
- OSHA regulations
- Safety and Health Precautions
- Health and Safety Procedures
- Inventory Management
- Food Handling
- Kitchen Equipment Operation
Certification
- ServeSafe Certified
- Conflict Resolution Specialist
Timeline
Field Supervisor
Southwest Food Service
2019.01 - Current
Assistant General Manager
Krispy Kreme
2017.03 - 2019.08
Multi-Unit Manager
Global Concessions
2015.08 - 2019.01
Assistant Store Manager
Family Dollar
2014.12 - 2017.05
Certification - Early Childhood Development
Premier Training Institute
- ServeSafe Certified
- Conflict Resolution Specialist
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