Cherry Akers
Greenville,USA
Summary
Highly skilled and experienced customer support representative with a proven track record of delivering exceptional customer service. Possesses excellent organizational and problem-solving skills, with the ability to manage multiple open issues, and prioritize tasks effectively. Proficient in Microsoft Windows and Office, with strong communication and empathy skills. Known for developing strong relationships with customers and providing helpful advice and support. Hardworking, highly motivated, and eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities with the ability to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs.
Overview
29
29
years of professional experience
Work History
Stay at Home Mom
Homeschool Teacher
Greenville, TX
08.2010 - Current
- Prioritized and organized tasks to efficiently accomplish service goals
- Developed and implemented a comprehensive homeschool curriculum
- Created lesson plans, activities, and assessments to assess student progress during the learning journey
- Planned field trips to various educational institutions to enhance the classroom experience.
- Maintained records of student attendance, grades, and performance evaluations
- Assisted in finding additional resources outside of the traditional classroom setting
- Collaborated with other professionals such as tutors or specialists when needed for additional help
- Promoted positive behavior management strategies in order to foster an effective learning environment
- Encouraged critical thinking skills by facilitating discussions about current events and topics relevant to the course material
- Adapted teaching methods based on individual needs while maintaining core curricular objectives
- Facilitated meaningful interactions between peers through group projects or activities
Customer Support Representative
Estate Sales North Texas
Greenville, TX
08.2015 - 07.2020
- Resolved customer inquiries in a timely manner.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Handled escalated customer service issues with professionalism and empathy.
- Developed relationships with customers through friendly interactions.
- Identified opportunities to improve customer experience and suggested changes accordingly.
Full Time Student/Tutor/Teaching Assistant
Richland College/The University of Texas at Dallas
08.2000 - 05.2008
- Assisted students in developing strategies for managing their time and workloads.
- Provided individualized academic support to help students reach their learning goals.
- Conducted tutoring sessions to help students improve their understanding of course material.
- Created lesson plans and activities tailored to the needs of each student.
- Encouraged positive study habits, such as note-taking, goal-setting, and organization skills.
- Maintained a safe and supportive environment conducive to learning.
- Utilized various teaching methods, including online platforms, visual aids, hands-on activities.
- Cultivated relationships with students by being approachable and providing encouragement.
- Helped develop study skills by introducing problem solving techniques and critical thinking strategies.
Customer Service Representative
Service Electronics, Inc.
09.1995 - 02.2000
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Arts - Psychology
The University of Texas At Dallas At Richardson
TX05-2005
Associate of Science -
Richland College
Dallas, TX05.2003
Skills
- Helped develop support procedures, policies, and standards to enhance service levels
- Prioritized and managed several open issues to maintain excellent customer satisfaction ratings
- Ensured compliance with company policies and procedures related to customer service operations
- Assisted customers with product selection, installation, troubleshooting, and maintenance
- Utilized problem-solving skills to identify root causes of customer issues and develop solutions for resolution
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Maintained an updated knowledge base of current products, services, pricing, and promotions
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Demonstrated excellent communication skills, both written and verbal, to effectively interact with customers
- Implemented innovative methods for streamlining the customer service process
- Developed strong customer service relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Processed orders and detailed transaction information to customers
- Greeted customers by name and displayed a respectful attitude, helping develop rapport with the customer base
- Resolved customer complaints promptly and efficiently
- Customer Service Excellence
- Organizational Skills
- Inbound Call Answering
- Organization and Record Keeping
- Customer Communication and Empathy
- Reading Comprehension
- Data Management
- Providing Feedback
- Microsoft Windows and Office
- Issue and Resolution Tracking
- Attention to Detail
- Organization
- Analytical and Critical Thinking
- Self-Motivated
- Planning and Coordination
- Flexible and Adaptable
- Microsoft Word
References
- Steve Duncan, Former Employer, 08/01/15, 03/01/20, Estate Sales North Texas, (903) 408-9802, sduncan1956@yahoo.com
- Jason Slevin, Friend, Retired USAF Combat Arms Instructor/ Security Forces, (850) 499-5642, jige35@yahoo.com
- Christopher Galindo, Friend, United States Post Office, Postal Carrier, (214) 695-4486, Galindo73@hotmail.com
Timeline
Customer Support Representative
Estate Sales North Texas
08.2015 - 07.2020
Stay at Home Mom
Homeschool Teacher
08.2010 - Current
Full Time Student/Tutor/Teaching Assistant
Richland College/The University of Texas at Dallas
08.2000 - 05.2008
Customer Service Representative
Service Electronics, Inc.
09.1995 - 02.2000
Bachelor of Arts - Psychology
The University of Texas At Dallas At Richardson
Associate of Science -
Richland College
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