Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Cherry Anderson

Anna,Tx

Summary

Results-driven professional with extensive customer care support experience at T-Mobile, specializing in team collaboration and achieving customer satisfaction. Demonstrates expertise in resolving customer issues, managing account transitions, and supporting account growth strategies. Skilled in handling sensitive information, resolving billing discrepancies, and ensuring a seamless customer experience through effective communication and problem-solving.

Overview

13
13
years of professional experience

Work History

Dedicated Business Expert

T-Mobile USA
04.2022 - Current
  • Project Management:
    Oversee lifecycle issues and drive them to resolution with support from other organizations.
    Manage escalations, track issues, and ensure timely resolution.
    Implement special pricing and ensure compliance with contractual terms and conditions.
  • Collaboration:
    Facilitate internal meetings and manage all wireless issues in partnership with sales and leadership teams.
    Promote and support self-service tools that assist customers with onboarding and utilization.
    Partner with implementation teams during onboarding processes.
  • Customer Retention:
    Conduct proactive maintenance calls for account reviews and relationship building.
    Manage cancellations and saves by coordinating with customer care and sales.
  • Technical Support:
    Provide basic troubleshooting and resolve customer technical issues or engage appropriate support agents.
    Monitor issues until resolution.
  • Training and Support:
    Train customers on devices and solutions as needed and provide remote follow-up training for online tools.
  • Customer Interaction:
    Ensure consistent communication and support for customers through dedicated contact lines and emails.
    Review billing issues with customers and implement necessary credits and adjustments.

Retail Sales Associate

T-Mobile
05.2012 - 04.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Assisting colleagues during busy periods to ensure smooth operations.
  • Communicating effectively with coworkers to enhance teamwork.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.

Education

Some College (No Degree) - Dental Hygiene

Daytona State College
Daytona Beach, FL

Skills

  • Client support
  • Effective problem resolution
  • Strong written communication
  • Client account management
  • Attention to Detail
  • Effective time management
  • Collaborative teamwork
  • Strong interpersonal skills

Awards

I have been nominated for the Winner's Circle three times in the past four years and have received several Perfect 10 awards in customer satisfaction surveys over the last three years.



Timeline

Dedicated Business Expert

T-Mobile USA
04.2022 - Current

Retail Sales Associate

T-Mobile
05.2012 - 04.2022

Some College (No Degree) - Dental Hygiene

Daytona State College

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