Cherry Coleman
Las Vegas
Summary
Dedicated and hardworking individual with a strong commitment to achieving team objectives. Known for exceptional work ethic and the ability to effectively juggle multiple tasks simultaneously. Willing to take on any challenge to contribute to the team's success.
Overview
4
4
years of professional experience
Work History
Laundry Attendant
The Westin Lake Las Vegas
Las Vegas, NV
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Folded laundry after washing and drying and transported to staging area.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Folded laundry after washing and drying and transported to staging area.
- Maintained safety practices at all times to protect personnel and laundry loads.
Administrative Assistant
Answer America
Las Vegas, NV
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Arranged rapid office equipment repair and maintenance with vendors.
Dental Front Office Receptionist
Desert Pointe Dental
Las Vegas, NV
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Assisted patients in completing all necessary forms and documents.
- Maintained and managed patient records in compliance with security regulations.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Organized referrals to other medical specialists.
- Documented patients' dental health information, medical history and vital signs.
Medical Front Office Receptionist
Summit Medical Group
Las Vegas, NV
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Removed invalid computer alerts and cleaned accounts to assure information accuracy.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Organized paperwork such as charts and reports for office and patient needs.
Medical Biller
IBC
Las Vegas, NV
- Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
- Efficiently collected payments and communicated with clients.
- Reviewed outgoing bills for eligibility and accurateness.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Researched and followed up on denied insurance claims.
- Managed billing calendar and scheduled claims for payments.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
- Reviewed services rendered and completed to reconcile codes.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Communicated with insurance providers to resolve any denied claims and resubmit.
- Filed and updated patient information and medical records.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
- Adhered to established standards to safeguard all patients' health information.
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
- Transferred balances to correct payers.
- Verified proper ICD-9 coding on claims.
- Posted payments and collections on regular basis.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Patient Care Coordinator
Children's Choice
Las Vegas, NV
06.2021 - Current
- In/Out bound calls scheduling appointment also confirming appointments to enhance operational efficiency.
- Responds to inquiries by directing calls to appropriate personnel.
- Assists in managing patient charts verifying address, phone number, and current insurance carrier.
- Communicates effectively with parents/patients regarding documents required at appointment check in.
- Manage parents/patients inquiries through phone and coordinating communication between staff and parents/patients.
- Creating new patients charts and verifying eligibility for Medi-Cal and Medicaid patients.
- Efficiently manages high volumes of calls ensuring prompt responses and resolutions.
- Demonstrates exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
Education
GED -
Adult Education
Las Vegas, NVSkills
- Laundry room operations
- Typing 45 wpm
- Insurance Verification
- Medical billing and coding
- Payment collection
- Patient Scheduling
- Communications
- Laundry folding and storage
- Reminder calls
- Appointment Scheduling
- Account management
- Medical Records Management
- Customer service
Timeline
Patient Care Coordinator
Children's Choice
06.2021 - Current
Laundry Attendant
The Westin Lake Las Vegas
Administrative Assistant
Answer America
Dental Front Office Receptionist
Desert Pointe Dental
Medical Front Office Receptionist
Summit Medical Group
Medical Biller
IBC
GED -
Adult Education