Cherry Jones
Silverlake,Washington
Summary
Accomplished professional with a distinguished background in customer service, administration, operations management, and human resources. Ready to leverage top-tier communication, leadership, and problem-solving skills to make a significant impact in a dynamic organization. Enhances operational efficiency, accelerates revenue growth, and delivers exceptional customer service. Excited to drive success and innovation in a forward-thinking team by leveraging expertise to achieve outstanding results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Part-Time VA Specialist
Pro-Bono Consultant
02.2016 - Current
- Assisted veterans with VA claims, ensuring accurate documentation and compliance.
- Processed disability compensation and pension claims, providing guidance on benefits.
- Utilized VA claims management software and maintained up-to-date knowledge of VA regulations.
Silver Cove Park Manager (Hybrid Remote)
Deerpoint Meadows Investments, LLC
09.2022 - 07.2024
- Managed front office operations and administrative reporting
- Oversaw Cabin and RV park operations, including reservations, maintenance, housekeeping, and customer service
- Trained park managers and led the training team to address operational issues
- Developed and implemented cash control, inventory, and operational systems for front desk, maintenance, and housekeeping.
Front-End Manager
Ferndale Grocery Outlet
06.2019 - 01.2021
- Led and managed employees in sales, inventory management, cash reconciliation, and customer service operations
- Executed employee evaluations, delivered training in customer service, sales, and marketing, and handled HR functions, including disciplinary actions.
Business Consultant (Hybrid Remote)
Beyond 2020 Music Bar & Café
01.2018 - 01.2019
- Engineered and implemented comprehensive time and cost management frameworks for large-scale project planning, control, and evaluation
- Crafted and streamlined business methodologies, including accounting systems, file management, office procedures, logistics operations, and production schedules.
- Remotely monitored the progress of the system
Store Manager (Hybrid Remote)
Starbucks Coffee
01.2012 - 02.2015
- Directed daily store operations to ensure optimal product quality and service delivery
- Administered financial and budgetary planning to enhance operational efficiency, maximize investments, and support sustainable growth
- Analyzed staffing needs, conducted recruitment processes, and implemented comprehensive training programs to develop and manage team performance effectively.
Education
Bachelor of Arts - Economics
University of Philippines
04.2000
Skills
- Leadership & Management
- Human Resources; Training & Development
- Office Administration & Data Analysis
- Customer Service Excellence
- Process Analysis & Improvement
- Problem-Solving & Conflict Resolution
- Time Management & Multitasking
- Attention to Detail & Organizational Skills
- Excellent Communication
- Continuous Improvement, Adaptability and Flexibility
Certification
- Civil Service Commission Professional Eligible
- Retail Management
- Cash Control System
- Systematic Managerial Analysis
- Interaction Management
- Prioritization
Technology
Remote Collaboration: Trello, Skype, Zoom, Microsoft Teams, WhatsApp, Webex, Phone and Email
Document Management: Microsoft Office (Word, Excel, PowerPoint), Google Drive (Docs, Sheets, Slides)
Other: Booking and Channel Management (Camplife, Campspot), Point of Sale (POS) Systems, Tenant Report
Wi-Fi and Networking: Basic Wi-Fi network troubleshooting to maintain reliable internet access for guests.
Regularly adopting new technologies independently and efficiently
Planned Career Break
PLANNED CAREER BREAK | 2015 - 2019
▪ Intentional pause to coordinate and manage relocation and acclimation to new country. Energized and excited to re-enter the workforce
Additional Related Experoence
Operations Manager - Beatico Coffee Angeles City, Philippines
Customer Service Representative - T-Mobile: NCO Clark Philippines, Inc. Clarkfield, Philippines
Human Resources Manager - Airebus Sdn Bhd, Kuala Lumpur, Malaysia
Court Clerk - Supreme Court of the Philippines, Regional Trial Court Bulacan, Philippines
Human Resources / General Affairs Manager - Poongsan Microtec Phils., Inc. Clarkfield, Philippines
Training & Development Manager / Service Manager - Jollibee Foods Corp. Pampanga, Philippines
Timeline
Silver Cove Park Manager (Hybrid Remote)
Deerpoint Meadows Investments, LLC
09.2022 - 07.2024
Front-End Manager
Ferndale Grocery Outlet
06.2019 - 01.2021
Business Consultant (Hybrid Remote)
Beyond 2020 Music Bar & Café
01.2018 - 01.2019
Part-Time VA Specialist
Pro-Bono Consultant
02.2016 - Current
Store Manager (Hybrid Remote)
Starbucks Coffee
01.2012 - 02.2015
- Civil Service Commission Professional Eligible
- Retail Management
- Cash Control System
- Systematic Managerial Analysis
- Interaction Management
- Prioritization
Bachelor of Arts - Economics
University of Philippines
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