CHERRY MUSNGI
Las Vegas
Summary
Friendly, compassionate, and polished professional with over 10 years of experience across guest services, healthcare, and caregiving roles. Proven success as a Guest Services Representative, Front Desk Representative, and General Reservation Agent in call center and hospitality environments, with a strong focus on personalized service, VIP request management, and account coordination. Dual-certified as a Certified Nursing Assistant with 2 years of experience in fast-paced clinical settings and a dependable caregiver with a decade of experience assisting elderly, disabled, and chronically ill clients. Skilled in providing high-quality care, monitoring vital signs, supporting daily living activities, and ensuring comfort and dignity through respectful, patient-centered service. Known for strong communication, attention to detail, and a commitment to promoting overall well-being and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Seasonal Fulfillment Associate
Amazon Fulfillments Center
10.2023 - Current
- Responsibilities include offloading stock deliveries, processing work orders, and packing orders for distribution
- Transport packed items to the delivery trucks
- Adhere to state health and safety practices
- Inspect merchandise for damages, flaws, and irregularities
Group Representative
Resorts World Las Vegas
06.2023 - 09.2023
- Execute contractual obligations such as inputting accurate inventory, rates, reviewing concessions, while monitoring groups pace and pick up
- Proactively balancing room types, uploading rooming lists, processing changes and cancellations
- Work closely with internal departments to execute requests from clients such as Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas
- Ensure all Resorts World core values and property and departments standards are implemented and applied
Guest Services Representative
Luxor Hotel & Casino
03.2023 - 04.2023
- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W
- Service Basics
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Resort Services Agent
Venetian Hotel, Casino & Resort
01.2023 - 03.2023
- Receive inbound calls & messages from potential & confirmed guests of The Venetian Resort that are requesting Casino Events, Casino Promotions, Suite Reservations, Restaurant and Box Office Show reservations, general inquiries and more
- Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed
- Provide each guest with unmatched guest service
- Possess full knowledge of hotel products, services, and benefits
- Provide a service or assistance to meet the needs of a guest, client or customer
General Reservation Agent
Bally's Hotel & Casino
05.2021 - 01.2023
- Follows department selling strategies including but is not limited to, rate quoting, sales techniques and multi-property cross-selling
- Maintains a high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell, and other standards as determined by management
- Performs various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management
- Cleary communicates and demonstrates enthusiastic service
- Meets department punctuality, adherence, and attendance guidelines
Guest Service Representative
Mandalay Bay Resort & Casino Las Vegas
09.2020 - 04.2021
- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W
- Service Basics
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Front Desk Representative
Mandalay Bay Resort & Casino Las Vegas
08.2019 - 09.2020
- Welcome, greet, interact, and assist guests in a professional manner
- Provide excellent service within the property's service standards and brand attributes
- Answer property questions; provide accurate information regarding rooms, restaurants, Mlife, casino events, promotions, and directions
- Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
- Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
Call Center Representative
Tahiti Village Resort
01.2018 - 09.2019
- Provided customer service at various levels to engage and secure ownerships usage
- Answer incoming phone calls from phone line in prompt and implement customer service on any that is needed
- Work with internal and external department to assist in customer service
- Perform all other job request assigned by management
- Evaluated customer information to explore issues, develop potential solutions and maintain high quality service
Caregiver
Visiting Angels
06.2017 - 09.2019
- Provide daily personal care, including bathing, grooming, and dressing for elderly client with limited mobility
- Prepare meals based on dietary restrictions and assist with feeding
- Offer emotional support and companionship, reducing isolation and improving client mood
- Coordinate with family members and medical professionals regarding care updates
- Supported multiple clients with ADLs, medication reminders, and mobility assistance
Certified Nursing Assistant
Mountain View Care Center
06.2011 - 04.2013
- Assist 10–12 patients daily with bathing, grooming, feeding, and mobility support
- Monitor and record vital signs and report significant changes to nursing staff
- Maintain a clean and safe patient environment in compliance with infection control protocols
- Collaborate with RNs and LPNs to provide personalized care plans
Education
High School -
Rancho High School
Las Vegas, NV06.2007
Master’s Degree - Healthcare Administration
Grand Canyon University
Phoenix, AZ09.2025
Bachelor Degree - Nursing
Angeles University Foundation
08.2017
Skills
- Proficient in call center management
- Collaborative teamwork
- Documentation management
- Prioritization and dependability
- Proficient in MS Office
- Proficient in Excel
- Proficient in Outlook
- Strong verbal communication
- Proficient in EHR systems
Timeline
Seasonal Fulfillment Associate
Amazon Fulfillments Center
10.2023 - Current
Group Representative
Resorts World Las Vegas
06.2023 - 09.2023
Guest Services Representative
Luxor Hotel & Casino
03.2023 - 04.2023
Resort Services Agent
Venetian Hotel, Casino & Resort
01.2023 - 03.2023
General Reservation Agent
Bally's Hotel & Casino
05.2021 - 01.2023
Guest Service Representative
Mandalay Bay Resort & Casino Las Vegas
09.2020 - 04.2021
Front Desk Representative
Mandalay Bay Resort & Casino Las Vegas
08.2019 - 09.2020
Call Center Representative
Tahiti Village Resort
01.2018 - 09.2019
Caregiver
Visiting Angels
06.2017 - 09.2019
Certified Nursing Assistant
Mountain View Care Center
06.2011 - 04.2013
Master’s Degree - Healthcare Administration
Grand Canyon University
Bachelor Degree - Nursing
Angeles University Foundation
High School -
Rancho High School
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