Cherry Phillips
Norman,OK
Summary
Dynamic and compassionate healthcare professional with extensive experience as an Audiology Technician at TK Hearing and a proven track record in patient care and technical expertise in hearing aid verification and venipuncture. Excelled in enhancing patient satisfaction and maintaining rigorous infection control standards. Demonstrated adaptability and a commitment to professional development, contributing to improved clinic efficiency and patient outcomes.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Audiology Technician
TK Hearing
1781 S Bell School Road
10.2023 - 10.2024
- Assisted audiologists in diagnosing hearing disorders through the preparation and administration of comprehensive audiological evaluations.
- Tested hearing with complete audiological examinations.
- Facilitated communication between audiologists and patients, ensuring that all parties understood treatment options and expected outcomes.
- Contributed to a positive clinic environment by maintaining clean and well-stocked workspaces for staff and patients.
- Maintained up-to-date record of patient information, treatment plan and progress with [Software].
- Continually expanded knowledge within the field through participation in professional development courses or workshops related to audiology.
- Educated public on prevention of hearing loss and tinnitus.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
Lab Assistant
Classen Urgent Care
1015 SW 4th Street , Moore Oklahoma
08.2021 - 02.2022
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Managed specimen sample handling, receiving, storage and inventory.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Logged samples correctly into computerized tracking system.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Demonstrated competence in collecting lab samples for testing.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
Phlebotomist
All Medical Personel for Quest (contract)
The Villages Florida
07.2021 - 01.2022
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed and processed requisitions for laboratory tests.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Handled insurance verification tasks.
Audiology Technician
HCI Health
Rockford, IL
10.2018 - 05.2020
- Assisted audiologists in diagnosing hearing disorders through the preparation and administration of comprehensive audiological evaluations.
- Facilitated communication between audiologists and patients, ensuring that all parties understood treatment options and expected outcomes.
- Contributed to a positive clinic environment by maintaining clean and well-stocked workspaces for staff and patients.
- Enhanced patient satisfaction by providing clear explanations of test procedures and addressing any concerns or questions.
- Provided thorough training to patients on the proper use, care, and maintenance of their hearing devices for optimal performance.
- Continually expanded knowledge within the field through participation in professional development courses or workshops related to audiology.
- Educated public on prevention of hearing loss and tinnitus.
- Ensured timely ordering of supplies needed for testing procedures while adhering to budget constraints.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Conducted auditory evaluations by measuring noise levels to determine hearing suitability.
- Promoted a safe working environment by following established infection control protocols during testing procedures.
- Improved patient care by effectively conducting hearing tests and accurately documenting results.
Mobile Phlebotomist
Vissta Clinical
The Villages Florida
01.2016 - 02.2020
- Verified proper storage and transportation of specimens to laboratories.
- Verified patients' identification for proper sample collection.
- Organized daily work based on collection priority.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured proper specimen collection by adhering to strict protocols and guidelines for various tests and sample types.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Reviewed and processed requisitions for laboratory tests.
- Mitigated risks associated with improper specimen handling or contamination through thorough attention to detail during blood draw procedures.
Entertainer and Life Enrichment
Princess/Norwegian Cruises (contract)
Miami Florida
10.2008 - 02.2016
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Remained in costume for extended periods for maximum performance effect.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Adapted to various performance styles to suit diverse audiences.
- Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
- Collaborated with other entertainers to create engaging acts.
- Developed show concepts and themes to engage audience members.
- Increased event attendance rates by promoting shows through various marketing channels, including social media and local print advertisements.
- Received coaching to refine skills and abilities.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Performed live shows at various venues throughout region.
- Collaborated with event organizers to create tailored performances that aligned with their specific goals and themes.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Built strong relationships with venue staff members to facilitate smooth event execution from setup to tear-down processes.
- Performed themed sets and shows with minimal repetition to provide original content for returning guests.
- Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.
Education
No Degree - National Phlebotomy Certificate
NPS
CalliforniaNo Degree -
CCMA - Medical Assisting/LPN Training
MedNoc Training College
Oklahoma City, OK01-2025
No Degree - Phlebotomy Refresher
Southwest Florida Technical Institute
08-2013
GED -
Hillsborough Adult Education
Tampa, Florida06-2013
Certificate of Technical Studies - Phlebotomy
Wes Watkins Technical School
Wetumka, OK03-1996
Skills
- Hearing aid verification
- Pure tone audiometry
- Assistive listening devices
- Otoacoustic emissions testing
- Patient counseling
- Cerumen management
- Infection control procedures
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- HIPAA
- Capillary puncture
- Blood culture collection
- Infection control
- Paperwork processing
- Geriatric phlebotomy
- Skin puncture
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Procedure assistance
- CPR
- Immunization administration
- Sterilization techniques
- First aid
- Equipment sterilization
- Professional bedside manner
- Medication administration
Certification
Caohc certified
BlS Certification
National Phlebotomy Certification
Timeline
Audiology Technician
TK Hearing
10.2023 - 10.2024
Lab Assistant
Classen Urgent Care
08.2021 - 02.2022
Phlebotomist
All Medical Personel for Quest (contract)
07.2021 - 01.2022
Audiology Technician
HCI Health
10.2018 - 05.2020
Mobile Phlebotomist
Vissta Clinical
01.2016 - 02.2020
Entertainer and Life Enrichment
Princess/Norwegian Cruises (contract)
10.2008 - 02.2016
No Degree - National Phlebotomy Certificate
NPS
No Degree -
CCMA - Medical Assisting/LPN Training
MedNoc Training College
No Degree - Phlebotomy Refresher
Southwest Florida Technical Institute
GED -
Hillsborough Adult Education
Certificate of Technical Studies - Phlebotomy
Wes Watkins Technical School