Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
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Cherry Ramos

Las Vegas,NV

Summary

Dynamic and results-driven General Manager with over 10 years of experience in fine dining and casual restaurants. Expertise in restaurant operations, financial management, and strategic planning. I thrive in fast-paced, high-pressure situations requiring attention to detail and follow-through. By creating small moments of unexpected joy, I am committed to cultivating memorable dining experiences through genuine relationships with every guest.

Overview

13
13
years of professional experience

Work History

General Manager

CUT by Wolfgang Puck in The Venetian Resort
04.2021 - Current
  • Managed daily operations with an annual revenue of over $20 million, ensuring seamless service and exceptional guest experiences.
  • Increased year-over-year sales by 15% through innovative marketing, adjusting staffing based on expected sales/cover, and building strong guest relationships.
  • Led a front-of-house team of over 60 staff members, fostering a strong service culture through continuous training and mentorship.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Assistant General Manager

Prime Steakhouse in The Bellagio
05.2016 - 04.2021
  • Supported the General Manager in overseeing daily operations, with annual revenue exceeding $20M.
  • Improved staff performance and guest satisfaction scores by 20% by implementing rigorous training programs focused on luxury service standards.
  • Implemented systems to streamline table turnover and reservation efficiency, enhancing operational flow and guest satisfaction.

Food and Beverage Casual Dining Manager

Bellagio Hotel and Casino
01.2012 - 07.2015
  • Provided relief between multiple outlets and managed fast-service and full-service restaurants on a weekly basis, including Sadelle's, Snacks, Palio, Starbucks, and Gelato.
  • Handled guest concerns and resolve complaints, contributing to higher guest retention and satisfaction ratings.
  • Ensured strict adherence to health, safety, and sanitation standards, consistently passing inspections.

Education

Associate’s Degree -

San Joaquin Delta College
Stockton, CA
01.2007

Skills

  • Fine Dining and Luxury Hospitality
  • P&L Management and Cost Control
  • Staff training and leadership
  • Guest experience and service excellence
  • Inventory management
  • Health and Safety Compliance
  • Ability to multitask
  • Work in a dynamic environment
  • Strong interpersonal skills

Professional Highlights

  • Multi-unit management
  • Year-over-year growth; driving increased revenue and bottom-line performance while not only maintaining, but improving service standards, guest feedback and social reviews
  • 10-year career encompassing successful leadership in the hospitality and retail industries
  • Successful in both startup and turnaround management roles
  • Supported and revived multiple restaurants and stores while building cohesive, top-performing and customer-centric teams
  • Managed front and back-of-house operations, special events, budget management

Timeline

General Manager

CUT by Wolfgang Puck in The Venetian Resort
04.2021 - Current

Assistant General Manager

Prime Steakhouse in The Bellagio
05.2016 - 04.2021

Food and Beverage Casual Dining Manager

Bellagio Hotel and Casino
01.2012 - 07.2015

Associate’s Degree -

San Joaquin Delta College

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Cherry Ramos