Cherry Renfro

Participated in task based recruitment activities as assigned including phone screening, email blasting, sourcing, research, job posting and coordination tasks. Identified and submitted qualified candidates to recruiting team based on the provided job description. Conducted introduction calls with candidates identified through the sourcing process.

I played a vital part of the clinic support team by providing meaningful patient interactions and exceptional customer service. I also performed a wide range of administrative tasks at the front desk of a therapy office. While creating a great personal impression and overall patient experience by demonstrating empathy and enthusiasm.

Acted as a first point of contact and set appointments for prospective clients. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing calls and mail correspondence. Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Answered a high volume of telephone calls to offer office information, answer questions, and schedule patient appointments. Processed medical payments/ copay payments. Called in for prior authorizations. Helped patients with completing necessary medical forms and documentation. Checked patient insurance, demographic, and health history to keep information current.

Communicated with employees regarding their needs for leave and/ or modified work schedules. Handled the FMLA leave administration process from the employees initial notice of the need for leave to return to work, including gathering and completing all required paperwork, determining leave eligibility, designating leave as FMLA qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use.