Cherry Salvador Awyusuf

• Approved daily treatment charges and finalized month-end invoices via the Enterprise Portal (EP) application.
• Delivered detailed treatment summary reports to hospital partners and leadership.
• Understood hospital billing contract requirements expertly.
• Trained new admin assistant on new processes, enhancing quality improvement.
• Coordinated interviews, ensuring smooth candidate selection.
• Conducted thorough audits of employee files for compliance 10% of staff census per month.
• Communicated annual non-compliance issues regarding training and credentials.
• Organized quarterly JDOC meetings and ensured follow-up on action items.
• Planned the End of Year event and maintained a professional office environment of 180 staff.
• Managed internal communication, compliance, and record-keeping.
• Coordinated event logistics and guest registration for meetings.
• Tracked expenses, processed invoices, and provided financial reports tacking by the 25th of every month.
• Organized internal meetings, off-site events, and team-building exercises monthly.
• Solved administrative issues, managed office supplies, and supported cross-departmental projects.
• Exceeded performance expectations in a fast-paced setting.
• Assisted with hiring processes, including interviews, paperwork, and payroll.
• Prepared documents, reports, and correspondence accurately.
• Coordinated travel plans and managed executive schedules.
• Took meeting minutes and implemented project management tools.
• Responded to inquiries and strengthened vendor relationships.
• Fostered a positive work environment and expedited document preparation.
• Improved office efficiency with electronic recordkeeping.
• Managed communication for executives and performed accounts receivable tasks.
• Processed travel expenses and supported executive correspondence.
• Prepared documents using advanced software and facilitated staff training.
• Assisted with special projects such as Path implementation to drive efficiency and accuracy on billing.
• Sought methods for operational improvement and data entry efficiency.

• Optimized administrative processes for office efficiency.
• Procured medical files for patient admission.
• Created a welcoming environment with compassionate greetings.
• Educated new patients about dialysis with averaging 20 patients a month.
• Scheduled patient dialysis treatments 3-4 times a week.
• Facilitated appreciation communications among staff.
• Ensured prompt timesheet submission for payroll bi-weekly.
• Managed building access and escorted vendors.
• Coordinated care plan meetings with physicians every month.
• Led monthly meetings with clinical staff and Medical Director.
• Verified data for patient transfers.
• Maintained inventory in the supply room on a weekly basis.
• Organized and maintained patient files and health records.
• Purged records older than two years.
• Prepared shipment packages and generated invoices.

• Optimized resource utilization for daily operations.
• Recruited, hired, and trained 20 customer service employees.
• Educated beneficiaries on health plan options.
• Documented beneficiary conversations and solutions.
• Established and activated customer accounts.
• Promoted open communication, collaboration, and high morale.
• Collaborated to address recurring customer concerns.
• Improved customer satisfaction by resolving escalated issues.
• Enhanced team productivity with coaching and evaluations.
• Developed strong customer relationships.
• Managed escalated calls diplomatically.
• Coached team for professional service delivery.
• Streamlined workflow processes for efficiency.
• Assessed team performance and identified training needs.
• Led customer service meetings for feedback and progress.
• Evaluated performance metrics and provided targeted coaching.
• Reduced turnover by promoting growth and recognition.
• Monitored call center data and implemented solutions.
• Streamlined call handling for improved response time.
• Enhanced team morale with feedback sessions and recognition.
• Completed bi-weekly payroll for 25 employees.
• Mediated employee arguments and diffused situations.
• Trained team on new implementations.