Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Dispatcher
Woodfin
Richmond, VA
03.2015 - Current
Received and dispatched calls for emergency services.
Provided guidance and support to drivers when needed while they were out on the road.
Resolved customer complaints professionally and efficiently.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Maintained a high level of professionalism when dealing with difficult customers.
Certified Nursing Assistant
Tylers Retreat at Iron Bridge
Chester, VA
05.2012 - 08.2014
Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Answered patient call lights promptly and responded to requests appropriately.
Assisted patients in ambulation and transfers using proper body mechanics.
Certified Nursing Assistant
Stratford House Assistant Living
Danville, VA
02.2010 - 05.2012
Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Educated patients on self-care techniques that would help them maintain their independence.
Provided emotional support to family members during difficult times.
Documented patient care services by charting in designated areas.