CHERRY TATER
Longwood,FL
Summary
Well organized customer-focus professional with 26 years of experience providing exceptional service, adept at resolving customer inquiries and complaints promptly, building positive relationships, and consistently exceeding customer expectations through strong communication, and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Customer Service Representative / Sales / Retention
Johnson Controls / Tyco / ADT Security Services
06.1997 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associates of Arts - Business Administration
Valencia Community College
Orlando, FL05.2010
High School Diploma - Academic subjects
Jamaica High School
Queens, NY06.2000
Skills
- Ability to multitask with multiple computer programs and manage time effectively
- Strong verbal communication skills
- Excellent written communication
- Strong decision-making abilities
- Self-motivation
- Problem solving
- Computer proficiency
- Active Listening
- Empathy and understanding
- Conflict resolution
- Complaint handling
- Appointment scheduling
- Assertiveness
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative / Sales / Retention
Johnson Controls / Tyco / ADT Security Services
06.1997 - 08.2025
Associates of Arts - Business Administration
Valencia Community College
High School Diploma - Academic subjects
Jamaica High School
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