Cherry Ann Alexander
Weston,FL
Summary
Highly accomplished and detail-oriented professional with over 20 years of experience providing comprehensive support to senior executives. Proven ability to manage complex responsibilities in dynamic environments with a focus on customer engagement and satisfaction. Demonstrated success in office management, security protocols, and administrative functions. Adept at fostering positive relationships with clients and colleagues. Highly dependable, ethical and reliable support specialist. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager Specialist (OMS) - Regional Security Office (RSO)
U.S. Consulate Guayaquil
05.2015 - 02.2021
- Served as the Office Manager Specialist for the RSO office, providing routine secretarial support for the RSO, including typing, filing, taking phone calls, and managing internal correspondence
- Managed approximately forty incoming calls, emails, and faxes per day from customers
- Upheld the Department of State's core values and Leadership and Management Principles, implementing EEO principles
- Practiced security awareness, addressing safety hazards, and following security directives to safeguard classified information, material, and equipment
- Provided overall office management support for the Regional Security Office, responding to security inquiries and coordinating RSO PCS and TDY security briefings
- Conducted criminal and commercial database name checks, managed background investigations, and consular name checks
- Reviewed and processed Consulate visitor access requests, verifying clearances, and overseeing embassy identifications
- Provided administrative and logistical support for TDY security personnel, including country clearances, embassy access, and scheduling appointments
- Maintained CAA cleared items log, CAA key inventory, and related logs and records
- Engaged visitors by greeting them warmly, offering assistance, and ensuring a positive experience
- Resolved customer issues and answered questions to ensure a delightful customer experience.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
Administrative Support Specialist
United States Consulate Lagos
01.2006 - 01.2009
- Managed busy office calendars, scheduled events, and coordinated official travel arrangements for Senior Managers
- Upheld the highest standards of professionalism, accountability, and confidentiality
- Engaged with visitors by greeting them warmly, offering assistance, and ensuring a positive experience.
- Managed approximately twenty-five incoming calls, emails and faxes per day from customers
- Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
- Supported executive staff in travel arrangements including booking flights, accommodations, transportation services, as well as planning conference itineraries.
- Upheld data security standards by managing sensitive information with discretion while adhering to privacy regulations.
- Contributed to increased meeting effectiveness by preparing agendas beforehand while documenting and distributing minutes afterward.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Skills
- Office Management
- Security Protocols
- Administrative Support
- Database Management
- Procurement
- Calendar Management
- Record Keeping
- Customer Engagement
- Conflict Resolution
- Clear Oral/Written Communication
- Organizational Skills
- Customer Relations
Timeline
Office Manager Specialist (OMS) - Regional Security Office (RSO)
U.S. Consulate Guayaquil
05.2015 - 02.2021
Administrative Support Specialist
United States Consulate Lagos
01.2006 - 01.2009
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