Cherrydel Parreño
Ames,IA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
IDINGO LLC
Florida, GA
01.2023 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Executive - Key Accounts
Procter & Gamble Co
Iloilo, Western Visayas
09.2017 - 11.2022
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
Education
Bachelor of Science - Education of Individuals in Secondary Special Education Programs
Carlos Hilado Memorial State College University
Talisay City, Negros Occidental04-2007
Skills
- Customer satisfaction measurement
- Product Knowledge
- Inbound and Outbound Calling
- Customer Service
- Positive and professional
- Order Processing
- Payment Processing
- Customer Needs Assessment
- Upselling
- Product Sales
Timeline
Customer Service Representative
IDINGO LLC
01.2023 - 05.2024
Sales Executive - Key Accounts
Procter & Gamble Co
09.2017 - 11.2022
Bachelor of Science - Education of Individuals in Secondary Special Education Programs
Carlos Hilado Memorial State College University
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