Cherryl Capote
Pittsburg,CA
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn & Suites By Hilton
Pittsburg, CA
10.2020 - Current
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
Front Desk Receptionist
Western Dental
Pittsburg, CA
01.2008 - 02.2008
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Assisted in the maintenance of dental equipment and supplies inventory.
Education
Dental Assistant License - Dental Assisting
Western Career College
Pleasant Hill, CA06-2007
High School Diploma -
George Washington High
San Francisco, CA06-2001
Skills
- Customer Engagement
- Stock Organization
- Microsoft Office
- Reservation Management
- Service Excellence
- Efficient Payment Handling
- Detail-Oriented Data Input
- Courteous Telephone Interaction
- Professionalism
- Nightly Audits
- Excellent team player
Languages
Spanish
Professional
Accomplishments
I received a positive review from a guest about my hospitality and professionalism on our website.
I received two awards for having the highest "Hilton Honors Enrollments "
References
References available upon request.
Timeline
Front Desk Receptionist
Hampton Inn & Suites By Hilton
10.2020 - Current
Front Desk Receptionist
Western Dental
01.2008 - 02.2008
Dental Assistant License - Dental Assisting
Western Career College
High School Diploma -
George Washington High
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