CHERRY GOOCH

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced and reliable administrative professional with over twenty years of experience in Business Administration. Excellent reputation for resolving problems and improving customer satisfaction. As well as being a team player who has what it takes to be a team leader with skills in operating departments efficiently to meet goals and maximize team performance. Proactive and hardworking individual focused on continuous operational improvement.

Authorized to work in the US for any employer

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Supervised team of 25 staff members.
• Human Resources
• QuickBooks
• Microsoft Office(10+ years)
• Microsoft Access(10+ years)
• Microsoft Outlook(10+ years)
• Microsoft Powerpoint(10+ years)
• Used Microsoft Excel to develop inventory tracking spreadsheets.

Computer Peripheral Equipment Operator Apprenticeship-U.S. Department of Labor

Workplace safety and etiquette, the rules of policies that guide your work, the specific tools and techniques used to perform the job. Quality assurance measures used to assess work quality and record keeping related to work.

Keyboarding/Computer Applications, Record Management, Office Procedures, Communications Skills, Computational Skills, Mail Processing Managerial, Interpersonal/Employability Skills, Computation Skills, Accounts Receivable & Payable, Banking Procedures, Payroll preparation, Inventory Control and Auditing/Reporting.

Service Excellence Award with AT&T

Her nominator describes Cherry as knowledgeable, professional, polite, active listener, and enthusiastic. She "ensures resolutions the first time, and continues to put forth the extra effort to make the customer's experience seamless and enjoyable." She has been able to calm some of our frustrated customers as she assures them that she will do all she can to resolve their concerns during the call. Not to mention she was a driving force on our Leaders Edge Team and was always in the top ten percent of Collectors every month!