Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cherryl Melendez

Newport News,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.. Skilled in working under pressure and adapting to new situations and challenges.

Overview

25
years of professional experience

Work History

Sentara Healthcare

Medical Assistant
02.2015 - Current

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.(Urinalysis, Urine Culture, STD swab, Papsmear and Pregnancy test)
  • Completed EKGs and other tests based on patient presentation in office.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Process homehealth realated medical necessity requests
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Oriented and trained new staff (Medical Assistants) on proper procedures and policies.
  • Assists patient in placing new and replacing Freestyle Libre



Zublin International LLC

Administrative Assistant
08.2007 - 11.2012

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Al Oud Trading LLC

Secreatary
07.2004 - 06.2007

Job overview

  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Hassan Group Of Companies INC

Secretary
09.2001 - 04.2004

Job overview

  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Integerated Device Technology Inc

Quality Assurance
09.1999 - 04.2003

Job overview

  • Managed quality assurance initiatives.
  • Developed and implemented quality assurance improvements.
  • Facilitated localization testing and quality assurance.
  • Conducted quality assurance and performance audits.
  • Completed quality assurance reviews and final inspections.
  • Prepared reports for workload and performed quality assurance.
  • Participated in quality assurance and competency assessment initiatives.

Education

Everest College
Newport, VA

from Medical Assisting
11.2014

University Overview

Luzon Colleges
Dagupan City,Philippines

Bachelor of Science from Commerce
03.1997

University Overview

Skills

Team Player

Flexible and Adaptable

Reliable and Dependable

Task Prioritization

Calm Under Pressure

EMR Systems/EPIC

CPR and EKG

Wound Care and Irrigation

EMR Systems

Simple Dressings

Timeline

Medical Assistant
Sentara Healthcare
02.2015 - Current
Administrative Assistant
Zublin International LLC
08.2007 - 11.2012
Secreatary
Al Oud Trading LLC
07.2004 - 06.2007
Secretary
Hassan Group Of Companies INC
09.2001 - 04.2004
Quality Assurance
Integerated Device Technology Inc
09.1999 - 04.2003
Everest College
from Medical Assisting
Luzon Colleges
Bachelor of Science from Commerce

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Cherryl Melendez