Cherryl R. Emerson
Annapolis,Maryland
Summary
Insightful BI Analyst recognized for high productivity and efficiency in task completion. Excel in data visualization, statistical analysis, and predictive modeling, ensuring comprehensive business intelligence solutions. Thrive on teamwork, communication, and problem-solving skills to enhance data-driven decision-making processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Power BI Analyst
Oban Corp. | Veterans Health Administration
Washington, DC
04.2024 - Current
- Develop multiple reports and dashboards, resulting in a 60% increase in operational efficiency.
- Researched and analyzed business requirements to identify data sources and develop ETL processes.
- Designed dashboards with interactive visuals in Power BI for better decision making.
- Translated business requirements into technical specifications for the development of new systems or enhancements to existing ones.
- Evaluated emerging technologies and tools for potential application within the organization's environment.
- Analyzed business requirements into technical requirements for reporting and visualizations, data models and databases.
- Worked with teams to build self-service reports and establish automated processes for large-scale data analyses.
- Provided detailed source analysis and data mappings and transformations for development and implementation.
HRIS Team Lead Analyst (Info System)
TRG Corp. | U.S. Department of Veterans Affairs
Washington, DC
09.2018 - 08.2023
- Subject Matter Expert for HR Smart (Human Resource portal used by VA) to troubleshoot technical issues related to software changes or hard-coded problems within the system.
- Number one on the team for resolving requests and maintaining the highest level of customer service.
- Help train the team on new categories, navigation, tips, and tricks of solving HR actions, and perform one-on-one with HR staff to help improve current processes.
- Provide Tier 1 and 2 technical support to 400,000 Veterans Affairs employees.
- Submit tasks and deliverables on time and in accordance with the contract, and able to handle a large volume of tickets, including hot tickets with high visibility.
- Support the project and government program team in developing and maintaining both technical and procedural documentation, including written SOPs for Service Desk staff and end-user documentation for use by system users.
- Monitored team performance against targets, taking corrective action where necessary.
- Provide recommendations to the client on ways to streamline and/or improve processes for requesting user access.
- Proficient use of Excel to perform data manipulation and generate reports based on help desk ticket metrics and SLAs.
- Well versed in all aspects of VA HR-related systems, including the following: Alert-HR, HRIS, HR-Smart, eOPF, USA Staffing, USA Jobs, DCPS/DFAS, TSP.
HRIS Help Desk Analyst (Info System)
CBS Corp. | U.S. Department of Veterans Affairs
Washington, DC
09.2018 - 09.2019
- Reviewed HR Smart Personnel Action Requests to ensure actions were coded accurately by continuing to utilize guidelines set by OPM regulations and standards, Guide to Processing Personnel Actions (GPPA), VA Directives and Handbooks, HRML, and other various regulatory and legal requirements.
- Ensured Reviews Personnel Action Requests are processed and receive an applied status within HR Smart to confirm that action has been interfaced and applied correctly as well in DFAS payroll system: DCPS.
- Provided technical support to customers over the phone and email.
- Identified customer needs and provided solutions in a timely manner.
- Reported and tracked service requests using ticketing system.
- Researched, diagnosed, troubleshot, and identified solutions for customer issues.
- Maintained detailed documentation of customer interactions, changes made, and resolutions taken in ticketing system.
- Developed reports related to helpdesk activities and performance metrics.
Help Desk Specialist
Anne Arundel County
Annapolis, MD
08.2017 - 09.2018
- Responsible for tracking hardware inventory.
- Responsible for building operating system gold images for mass deployment to County employee desktops.
- Provided Tier 1 technical support to 4,500 County employees for Windows desktops, network printers, and various desktop applications.
- Installed software such as Microsoft Office Professional/Standard, Active Directory, Lansweeper, HEAT (Help Ticket System), DSM (Dell Storage Manager), Anti-Virus (Symantec Endpoint Protection), VPN (Cisco AnyConnect), Zscope, Crystal Reports X1, Client database (Oracle), Deep Freeze.
- Provided technical assistance and support for incoming queries related to computer systems, software and hardware.
- Resolved user issues in a timely manner via remote access or onsite visits.
- Configured, maintained and troubleshot printers, laptops, desktops and other peripherals.
- Installed operating systems, software applications and system upgrades according to established procedures.
- Assisted users with installation of application packages as needed.
- Performed system backups and data recovery operations when necessary.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Assisted customers with instructional support and product troubleshooting.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Remittance Specialist
Chartered Forex Inc.
Springfield, VA
05.2012 - 01.2017
- Ensured that preparation functions on remitted customer transactions are processed according to defined customers' instructions.
- Received incoming mails, inspect transactions, and contents for processing.
- Performed batch checks for system input and attached appropriate invoices to check copies.
Education
Bachelor - Computer Network and Cybersecurity
University of Maryland University College
Adelphi, Maryland10-2026
A.S. - Computer Information Assurance and Cybersecurity – Networking
Anne Arundel Community College
Arnold, Maryland05.2018
Bachelor - Elementary Education
Leyte Normal University
Tacloban City, Philippines03.2006
Skills
- Power BI
- Power App
- Power Point
- PeopleSoft
- Data Analysis
- Sharepoint
- Advanced Excel
- Dashboard Creation
- Business Analysis
- Data Visualization
- PeopleSoft
- KPI Monitoring
- OneNote
Certification
- Power BI Essential Training (NASBA), Certificate, Microsoft Power BI Sep 22, 2023
- Tableau Essential Training (CPE) Jan, 4, 2024
- Processing Personnel Actions (NASBA), Certificate, Human Resources Institute
- Human Resources: Understanding HR Systems Features and Benefits (SHRM®)
- Human Resources: Payroll, Society for Human Resource Management (SHRM®)
Strenghts
Data Analysis
Over 5 years of experience in data analysis, including data collection, cleaning, and visualization, resulting in a 40% increase in efficiency.
Problem Solving
Strong problem-solving skills with a track record of identifying and resolving complex data issues, reducing processing time by 50%
Achievements
Power BI Implementation
Successfully implemented a Power BI solution for (),resulting in a 60% reduction in manual reporting time.
Cross-Functional Collaboration
Collaborated with cross-functional teams to develop a comprehensive data analysis solution, resulting in a 60% increase in efficiency.
References
References available upon request.
Timeline
Power BI Analyst
Oban Corp. | Veterans Health Administration
04.2024 - Current
HRIS Team Lead Analyst (Info System)
TRG Corp. | U.S. Department of Veterans Affairs
09.2018 - 08.2023
HRIS Help Desk Analyst (Info System)
CBS Corp. | U.S. Department of Veterans Affairs
09.2018 - 09.2019
Help Desk Specialist
Anne Arundel County
08.2017 - 09.2018
Remittance Specialist
Chartered Forex Inc.
05.2012 - 01.2017
Bachelor - Computer Network and Cybersecurity
University of Maryland University College
A.S. - Computer Information Assurance and Cybersecurity – Networking
Anne Arundel Community College
Bachelor - Elementary Education
Leyte Normal University
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