Cherryl Shields

• Manage and direct calls to appropriate staff while providing accurate information to callers.
• Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
• Updates demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
• Contributed to a welcoming atmosphere by greeting patients warmly upon arrival.
• Collaborates with medical staff to ensure seamless communication and coordination of patient care.
• Maintains patient databases and updates information in alignment with HIPAA protocols.

Provide snacks for after school care. supervise outdoor and indoor activities, attend any and all training recommended for job position

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Developed strategies to streamline and improve office procedures.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Ensured accurate record-keeping with diligent data entry.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.