Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cherrylin Griffin

Fountain,CO

Summary

Results-driven retail operations professional with extensive experience in fast-paced, high-performance environments. Proficient in managing business accounting functions, including transaction processing, cash and check handling, and point-of-sale operations. Skilled in product merchandising and experienced with Microsoft Excel, Word, and PowerPoint.

Exceptional interpersonal skills with a strong commitment to customer service and issue resolution. Adept at building and maintaining positive relationships with customers, colleagues, and cross-functional teams. Successfully manages a team of over 70 associates, fostering a collaborative and high-performing work environment.

Highly organized and dependable, with a demonstrated ability to manage multiple priorities while maintaining a positive, solutions-oriented approach. Passionate about mentoring and developing new team members, resulting in improved performance, efficiency, and customer satisfaction. Eager to contribute to mission-driven initiatives and assume increased responsibilities in support of organizational objectives.

Overview

13
13
years of professional experience

Work History

Team Leader

Walmart
Colorado Springs, CO
03.2023 - Current
  • Oversees front-end operations to ensure efficient checkout, returns, and customer satisfaction.
  • Resolves escalated concerns, manages associates, and ensures adherence to company policies.
  • Trains team members, monitors performance, and supports a positive shopping experience.
  • Regularly facilitated team meetings to foster open communication, collaboration, and proactive problem-solving.
  • Manages incoming calls throughout the day, resolving customer issues efficiently and professionally.

REPLEN TA 1

Walmart
Fountain, CO
12.2021 - Current
  • Maintains product presentation through stocking, rotation, and display setup.
    Ensures accurate pricing and removes damaged or expired items.
    Provides customer support, resolves inquiries, and promotes merchandise

Personal Shopper

Walmart
Fountain, CO
09.2020 - 12.2021
  • Accurately selects and prepares online grocery orders.
    Manages substitutions, maintains organized staging, and delivers prompt, professional customer service during pickup.

Cashier

Walmart
Fountain, CO
05.2015 - 08.2020
  • Processes customer purchases quickly and accurately while providing friendly, professional service.
    Handles cash, credit, and digital payments, resolves basic customer inquiries, and maintains a clean, organized checkout area.
    Supports store operations by following company policies and ensuring a positive shopping experience.

Production Assembler

Allegion
Colorado Springs, CO
04.2012 - 03.2015
  • Assembles mechanical and electronic components per specifications, ensuring quality and accuracy.
    Performs inspections, maintains a clean workspace, and supports production goals while following safety standards.

Education

Bachelor of Arts - Business Management And Leadership

Bellevue University
Bellevue, NE
01.2023

Bachelor of Arts - Business Management

Camiguin Polytechnic State College
Philippines
04.2011

Skills

  • Communication skills
  • Problem Solving and Critical Thinking
  • Leadership and teamwork
  • Project management and Time management
  • Adaptability and Flexibility
  • Emotional Intelligence
  • Attention to Detail
  • Analytical Skills
  • Document & Records Management
  • Customer Service

Languages

Tagalog
English
Visayan

Timeline

Team Leader

Walmart
03.2023 - Current

REPLEN TA 1

Walmart
12.2021 - Current

Personal Shopper

Walmart
09.2020 - 12.2021

Cashier

Walmart
05.2015 - 08.2020

Production Assembler

Allegion
04.2012 - 03.2015

Bachelor of Arts - Business Management And Leadership

Bellevue University

Bachelor of Arts - Business Management

Camiguin Polytechnic State College