Cherryllynn Williams
Gwynn Oak,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Office Specialist Higher Education
Baltimore City Community College
Baltimore, MD
08.2022 - Current
- Manage student records and registration processes efficiently.
- Coordinate student management, including enrollment, transcript evaluations, and graduation audits to ensure accuracy and compliance with college policies and regulations.
- Conduct regular audits to ensure accuracy and compliance with college policies and regulations.
- Collaborate with academic departments to coordinate course enrollment.
- Maintain accurate and up-to-date records of student grades and course schedules.
- Assist students with course registrations, transcript requests, and graduation applications.
- Shadow academic advisors in gaining experience in advising and student support.
- Assist with over 8 student registration in-person and via virtual help desk regarding degree/certificate selection, course selection and planning through shadowing.
- Provide support in developing academic plans for students.
- Participate in Student Life and Engagement activities, such as orientation and commencement ceremonies.
- Assist other departments, such as TRIO, with data entry and record keeping.
- Shadow Financial Aid Specialist, in processing student financial aid applications, verifying eligibility, and providing information on available aid programs.
- Assist with over 15 student inquiries by phone on any given day regarding Financial Aid matters through shadowing.
- Provide excellent customer service to students, faculty, and staff regarding registration inquiries, academic records, and course implementation into Banner system.
- Maintain confidentiality and upheld FERPA guidelines in handing sensitive information.
- Handle over 15 daily incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Contribute to positive company culture by assisting coworkers whenever possible, fostering teamwork and collaboration.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Enhanced office efficiency by streamlining filing systems and implementing digital document management techniques.
- Boosted productivity with expert use of office software, including Microsoft Office Suite and DocuSign.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Managed inventory of supplies to ensure timely replenishment and reduced overhead costs.
- Facilitated clear communication among team members by drafting professional correspondence and distributing memos as required.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
Medical Office Specialist
Luminis Health
Annapolis, MD
02.2020 - 11.2022
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering supportive team environment.
- Managed inventory of physical therapy supplies to provide necessary resources for daily clinic operations without interruption.
- Strengthened patient relationships with consistent follow-up on appointments and referrals.
- Increased efficiency for billing process by reconciling insurance claims and resolving discrepancies promptly.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used ERIC software to schedule appointments for doctor visits and procedures.
- Obtained pre-authorization from insurance companies ahead of physical therapy services.
- Updated patient information and insurance details for accurate electronic medical records.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answer phone over 50 calls and messages daily for physical therapy office, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
- Developed educational materials and resources for patients to better understand their medical conditions, treatment options, and at-home care instructions.
- Performed various administrative tasks by filing, copying and faxing documents.
Housing Case Manager
St. Vincent De Paul Of Baltimore
Pikesville, MD
06.2020 - 06.2022
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Enhanced client self-sufficiency through coordination of relevant community resources and services.
- Contributed to overall success of housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Empowered over 100 clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout housing process.
- Assisted over 100 clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long-term.
- Established partnerships within community setting to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Promoted positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
Psychiatric Counselor
Medstar Franklin Square Hospital
Rosedale, MD
01.2016 - 10.2019
- Facilitated over 50 group therapy sessions, promoting emotional growth and interpersonal skill development among participants.
- Assisted families in understanding their loved one's mental illness, fostering support networks and enhancing overall wellbeing.
- Provided crisis intervention services, de-escalating high-risk situations and connecting individuals with appropriate resources.
- Delivered numerous culturally sensitive counseling services to diverse populations, addressing unique mental health needs across various backgrounds.
- Developed rapport with patients through active listening skills, empathy, and genuine concern for their wellbeing.
- Implemented psychosocial rehabilitation approaches, empowering patients to build life skills and regain independence post-discharge.
- Collaborated with multidisciplinary teams to ensure coordinated care for patients with complex mental health issues.
- Maintained accurate documentation of clinical observations, treatment progress, and discharge summaries in compliance with regulatory standards.
- Participated ongoing training opportunities to stay up to date with changing mental health landscape.
- Observed and monitored client behavior and responses to treatment.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Psychiatric Rehabilitation Counselor
Support Network, Inc.
Baltimore, MD
01.2013 - 12.2015
- Contributed to positive workplace culture by actively engaging in professional development opportunities, sharing knowledge with colleagues, and participating in team meetings.
- Enhanced patient recovery by developing and implementing over 100 individualized rehabilitation plans.
- Coordinated with external agencies for additional support services such as housing assistance or vocational training as needed.
- Conducted numerous comprehensive assessments to identify client strengths, weaknesses, and areas in need of improvement for personalized treatment planning.
- Maintained detailed case notes to track client progress and inform ongoing treatment decisions.
- Facilitated over 80 group therapy sessions, fostering community and support among participants.
- Assisted in development of discharge plans, providing resources for continued support upon completion of formal treatment programs.
- Developed coping strategies for patients to manage symptoms and improve overall mental health.
- Coordinated community resources and secured referrals.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Encouraged self-reflection in individual therapy sessions by asking thought-provoking questions that promoted personal growth.
Licensed Alcohol and Drug Counselor
Glass Substance Abuse Program
Cherry Hill, MD
04.2010 - 12.2013
- Provided direct services to over 70 clients and managed over 70 caseloads, including group counseling, and crises prevention and management.
- Completed required documentation efficiently and on time, including Substance Abuse Treatment Plans, treatment plan reviews, biopsychosocial ASAM certification forms, weekly summaries, and discharge documentation.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
- Regularly updated all client's case records and guaranteed compliance of case records with agency standards.
- Conceptualized and developed effective education, training, and treatment plans for clients that are line with framework of 12 core functions of rehabilitative care.
Substance Abuse Aftercare Coordinator
Gaudenzia
Towson, MD
03.2007 - 04.2010
- Ensured compliance with federal, state, and local regulations governing addiction counseling practices through meticulous record-keeping procedures.
- Continuously updated professional knowledge by attending conferences, completing continuing education courses, and participating in industry-related workshops to enhance service delivery outcomes.
- Assisted over 90 incarcerated men in understanding addiction-related issues, fostering supportive environments during recovery process.
- Developed targeted intervention strategies for at-risk incarcerated men, resulting in increased engagement and participation in treatment programs.
- Managed diverse caseload, ensuring all received appropriate attention and support in their aftercare journey.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and regional managers to guide operational strategy.
- Drafted and distributed reports to assist board members with critical business decisions.
Group Home Supervisor
Mt. Clare House
Baltimore , MD
07.2005 - 03.2007
- Reduced employee turnover rates by cultivating supportive work environment that encouraged professional growth opportunities.
- Updated safety protocols in accordance with evolving industry standards, ensuring continued protection of all group home members from potential hazards or incidents.
- Resolved conflicts between 10 15 residents effectively using de-escalation techniques while maintaining calm demeanor in stressful situations.
- Maintained compliance with state regulations through thorough record-keeping, documentation, and reporting.
- Managed budgets effectively to maintain resources for both staff and residents within group home setting.
- Ensured safe and nurturing environment for group home residents through careful supervision and monitoring.
- Streamlined daily operations with efficient scheduling, task delegation, and resource allocation.
- Facilitated communication between residents, families, and community agencies to provide comprehensive support services.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Assessed resident needs regularly to ensure appropriate levels of care were provided consistently throughout their stay at group home.
- Conducted regular evaluations of 8 staff performance, identifying areas for improvement as well as recognizing exceptional contributions towards creating positive living environment for residents.
- Organized and participated in regular meetings with fellow supervisors to discuss best practices, policy updates, and ongoing challenges within group home setting.
- Developed strong relationships with local community organizations to foster additional support networks for group home residents.
- Coordinated recreational activities that promoted socialization, physical health, and mental well-being among group home members.
- Implemented behavior management strategies for positive outcomes in challenging situations.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Reduced employee turnover rates by cultivating supportive work environment that encouraged professional growth opportunities.
Residential Counselor
The Children's Home
Catonsville , MD
02.2004 - 02.2007
- Served as liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns that may arise.
- Implemented behavior modification techniques designed to promote positive change in residents'' lives.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into team environment.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Managed crisis situations effectively, ensuring safety of all residents while adhering to established protocols.
- Conducted regular check-ins with over 30 residents to monitor progress, address concerns, and provide ongoing support.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Supported case managers in development and implementation of continuing care plans for residents, preparing them for successful transitions into independent living situations.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
- Participated in ongoing professional development opportunities to stay current on best practices within field of residential counseling, enhancing overall effectiveness in role.
Education
Ph.D. - Community College Leadership
Morgan State University
Baltimore, MD 08.2023 - Current
Master of Science - Human Services Administration
University of Baltimore
Baltimore, MD 08.2010 - 12.2012
Bachelor of Science - Applied Psychology
Coppin State University
Baltimore, MD 08.2005 - 12.2007
Skills
Complex Problem-Solving
undefinedAffiliations
- The American Association of Collegiate Registrars and Admissions Officers
Soldiers’ Angels – DC VA Representative
San Antonio, TX • 04/2020 – 07/2021
- Recruitment, retention, and recognition of volunteers.
- Coordinate the volunteer resources of Soldiers’ Angels and all aspects of their participation in the VAVS program at the Medical Center District of Columbia).
- Planned special events and coordination of the distribution of goods and services.
- Outreach within the local community.
- Attend the annual evaluation of Soldiers’ Angels participation in the VAVS program with the leadership of Soldiers’ Angels and VA (Annual joint review scheduled with the Chief of Voluntary Services) with the VA.
- Interpret policies and procedures of Soldiers’ Angels programs and policies to the CDCE committee and appropriate VA staff.
- Manager Soldier’s Angels programs, volunteer opportunities, and donations to the VA
- Build a network of volunteers and a community support network.
- Track national campaign donations.
Timeline
Ph.D. - Community College Leadership
Morgan State University
08.2023 - Current
Office Specialist Higher Education
Baltimore City Community College
08.2022 - Current
Housing Case Manager
St. Vincent De Paul Of Baltimore
06.2020 - 06.2022
Medical Office Specialist
Luminis Health
02.2020 - 11.2022
Psychiatric Counselor
Medstar Franklin Square Hospital
01.2016 - 10.2019
Psychiatric Rehabilitation Counselor
Support Network, Inc.
01.2013 - 12.2015
Master of Science - Human Services Administration
University of Baltimore
08.2010 - 12.2012
Licensed Alcohol and Drug Counselor
Glass Substance Abuse Program
04.2010 - 12.2013
Substance Abuse Aftercare Coordinator
Gaudenzia
03.2007 - 04.2010
Bachelor of Science - Applied Psychology
Coppin State University
08.2005 - 12.2007
Group Home Supervisor
Mt. Clare House
07.2005 - 03.2007
Residential Counselor
The Children's Home
02.2004 - 02.2007
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