Cherryrose Gajo
Resident services director
San Diego,Ca
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Resident Services Director
Pacifica Senior Living
09.2022 - Current
- Established familiarity and rapport with residents to effectively gain service feedback and understand residents' needs and preferences.
- Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
- Generated and implemented resident programs, developing schedules and leveraging staff accordingly.
- Analyzed resident and caregiver feedback on residential conditions and programming to develop and initiate improvements.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Developed, implemented and monitored residential policies and procedures.
- Supervised student employees and provided feedback on performance.
Medtech
Atria Senior Living
12.2017 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Resident Services Director
Pacifica Senior Living
04.2022 - 09.2022
- Established familiarity and rapport with residents to effectively gain service feedback and understand residents' needs and preferences.
- Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
- Generated and implemented resident programs, developing schedules and leveraging staff accordingly.
- Analyzed resident and caregiver feedback on residential conditions and programming to develop and initiate improvements.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Resident Services Coordinator
Atria Senior Living
08.2021 - 01.2022
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Collaborated with residential team to maximize effective and efficient operations.
- Facilitated smooth transition of new students into residential program.
- Enforced policies and safety standards through building and room rounds.
Education
No Degree - Office Field Administration
Martinsburg College
Martinsburg, WV11.2013
High School Diploma -
Mira Mesa High School
San Diego, CA06.2000
Skills
- Problem solving
- Facility management
- Staff development
- Regulatory knowledge
- Training and coaching
- Customer service
- Decision making
- Leadership abilities
- Time management
- Multitasking
- Team management
- Performance evaluation
- Staff Training
Timeline
Resident Services Director
Pacifica Senior Living
09.2022 - Current
Resident Services Director
Pacifica Senior Living
04.2022 - 09.2022
Resident Services Coordinator
Atria Senior Living
08.2021 - 01.2022
Medtech
Atria Senior Living
12.2017 - 12.2022
No Degree - Office Field Administration
Martinsburg College
High School Diploma -
Mira Mesa High School
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