Summary
Overview
Work History
Education
Skills
Timeline
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Cherub Smiley

Houma,LA

Summary

Dedicated self driven employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

12
12
years of professional experience

Work History

Receptionist Assistant

Headache & Pain Center
11.2023 - 05.2024
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.

Receptionist

Grafton Dermatology & Cosmetic Surgery
03.2023 - 05.2023
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Receptionist

Luke’s Seafood
05.2020 - 02.2023
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.

Filling Clerk

Geri lynn Nissan
05.2017 - 05.2020
  • Operated mechanized files to retrieve records.
  • Consolidated outdated files to inactive storage, following guidelines and legal requirements.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Implemented new filing system and created updated forms.

Bar Tender

Smiley’s armadillo
04.2018 - 04.2019
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Cashier

Marshalls
04.2014 - 10.2015
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inspected items for damage and obtained replacements for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Secretary

Billys best brand
02.2012 - 10.2015
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Revised and maintained master calendar for client appointments.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Maintained organized filing system of paper and electronic documents.

Education

High School Diploma -

Terrebonne High School
Houma, LA

Skills

  • Analytical abilities
  • Exceptional verbal/written communication
  • Filing management
  • Strong problem solving
  • Leadership
  • Active listening
  • People skills
  • Telephone Skills
  • Workflow Assessments
  • Greeting Visitors
  • Incoming Call Reception

Timeline

Receptionist Assistant

Headache & Pain Center
11.2023 - 05.2024

Receptionist

Grafton Dermatology & Cosmetic Surgery
03.2023 - 05.2023

Receptionist

Luke’s Seafood
05.2020 - 02.2023

Bar Tender

Smiley’s armadillo
04.2018 - 04.2019

Filling Clerk

Geri lynn Nissan
05.2017 - 05.2020

Cashier

Marshalls
04.2014 - 10.2015

Secretary

Billys best brand
02.2012 - 10.2015

High School Diploma -

Terrebonne High School
Cherub Smiley