Cherub Smiley
Houma,LA
Summary
Dedicated self driven employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Receptionist Assistant
Headache & Pain Center
11.2023 - 05.2024
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
Receptionist
Grafton Dermatology & Cosmetic Surgery
03.2023 - 05.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Luke’s Seafood
05.2020 - 02.2023
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Filling Clerk
Geri lynn Nissan
05.2017 - 05.2020
- Operated mechanized files to retrieve records.
- Consolidated outdated files to inactive storage, following guidelines and legal requirements.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Implemented new filing system and created updated forms.
Bar Tender
Smiley’s armadillo
04.2018 - 04.2019
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Cashier
Marshalls
04.2014 - 10.2015
- Assisted with purchases, locating items and signing up for rewards programs.
- Inspected items for damage and obtained replacements for customers.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Secretary
Billys best brand
02.2012 - 10.2015
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Received and routed incoming calls and correspondence to promote timely communication.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Revised and maintained master calendar for client appointments.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Maintained organized filing system of paper and electronic documents.
Education
High School Diploma -
Terrebonne High School
Houma, LASkills
- Analytical abilities
- Exceptional verbal/written communication
- Filing management
- Strong problem solving
- Leadership
- Active listening
- People skills
- Telephone Skills
- Workflow Assessments
- Greeting Visitors
- Incoming Call Reception
Timeline
Receptionist Assistant
Headache & Pain Center
11.2023 - 05.2024
Receptionist
Grafton Dermatology & Cosmetic Surgery
03.2023 - 05.2023
Receptionist
Luke’s Seafood
05.2020 - 02.2023
Bar Tender
Smiley’s armadillo
04.2018 - 04.2019
Filling Clerk
Geri lynn Nissan
05.2017 - 05.2020
Cashier
Marshalls
04.2014 - 10.2015
Secretary
Billys best brand
02.2012 - 10.2015
High School Diploma -
Terrebonne High School
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