CHERUBY D. LEONADO
North Las Vegas,NV
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Skilled in inventory management and building strategic business relations, I successfully trained teams to uphold high-quality standards, achieving profit targets and ensuring operational excellence
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bakeshop General Manager
Red Ribbon Bakeshop
Las Vegas, NV
05.2023 - Current
- Ensures high quality food and cleanliness standards and good customer service
- Drive sales growth and achieve profit targets
- Analyze Profit and Lose statements and creates business planning and reporting
- Hire and train new employees to achieve Red Ribbon standard product quality, store cleanliness, and safety.
- Prepared staff work schedules that fits to labor budget and assigned team members to specific duties
Supervisor
Red Ribbon Bakeshop
Las Vegas
06.2022 - 05.2023
- Assist the Store Manager with the effective implementation of store operations
- Implement assigned product quality, cleanliness and sanitation program
- Oversee the store operation in the absence of the Store Manager
- Attends to customer feedback and complains
- Conducts interview for hiring Service Crew
- Trains Service Crew to achieve Red Ribbon standard product quality and store cleanliness and safety
Room Sales Manager
Cebu White Sands Resort & Spa
09.2012 - 01.2022
- Ensures that banquet and room sales meet its monthly target
- Builds and keeps a good relationship with travel agencies both traditional and online, corporate accounts and responds to needs and requests to increase sales
- Monitors Online Travel agencies room promotions, marketing & pricing strategies, availabilities and hotel amenities are up to date
- Set up, facilitate and monitor hotel channel manager mapping with OTA partners for efficient connection of rate plans, promotions and availability
- Set up, facilitate and monitor hotel website for rates, hotel information, promotions
- Implement comprehensive sales plan for rooms and banquet in order to compete with the market and meet target monthly revenue
- Research market trends and competitor performance
- Created proposals and contracts for potential clients and business partners
- Manages social media post, queries and comments (Facebook and Instagram)
- Works closely with Resort Operations Director and top management team
- Prepares month end room and banquet revenue reports, annual budget forecasting for banquet and room sales and rate scheme
- Oversees the sales team performance
- Works closely with other Department Managers for Dept of Tourism Audit ensuring that the resort keeps up with its 4-star rating
- Conducts interview for Sales and Marketing Executives
- Manages and coordinates with 6 staff in the Department
- Conducts training for Reservation Executives on how to manage rates, promos and others on hotel system, website, channel manager and 8 OTA backend system
- Conducts training and coaching for Sales Executive that covers, lead generation, telemarketing, sales presentation, evaluating competition and industry trends, handling objections and rejections, closing the sale and maintaining customer relationships
Property Sales Manager
Unchuan Development Corporation
06.2011 - 08.2012
- Does market study to be able to compete with the growing demands of the real estate market
- Creates marketing plans
- Property tours for prospective buyers
- Negotiates property pricing, discounts and payment terms with buyers
- Prepares contracts and documentations for closed deals
- Provides after sales and builds client relationship
- Facilitates product knowledge orientation to outside brokers & realty agents
- Coordinates and builds professional relationship with brokers & realtors
- Closely mentors and oversees the performance of 5 Sales Executive to meet target sales every month
- Conducts training on lead generation, telemarketing, sales presentation and strong closing of sales
Education
Computer Systems Design and Programming -
AMA Computer Learning Center
01.2000
Bachelors - Hotel and Restaurant Management
University of San Carlos
01.1996
Secondary -
St. Alphonsus Catholic School
Skills
- Verbal and written communication skills
- Inventory management
- Quality assurance
- Customer service skills
- Building strategic business relations
- Learning new software systems
- Staff scheduling
- Administrative management
- Interpersonal skills
- Service quality improvement
Certification
- Customer Relations Skills Training, 07/14
- Leadership Excellence Training, 10/18
- Personality Development Training, 05/19
- Food Handler Safety Training, 09/22
- ServSafe Certified, 05/23
Accomplishments
Store under my Management is awarded for its 5th Food, Service and Cleanliness award. This award is a prestigious annual event that recognizes outstanding performance in food safety and quality standards
Timeline
Bakeshop General Manager
Red Ribbon Bakeshop
05.2023 - Current
Supervisor
Red Ribbon Bakeshop
06.2022 - 05.2023
Room Sales Manager
Cebu White Sands Resort & Spa
09.2012 - 01.2022
Property Sales Manager
Unchuan Development Corporation
06.2011 - 08.2012
Computer Systems Design and Programming -
AMA Computer Learning Center
Bachelors - Hotel and Restaurant Management
University of San Carlos
Secondary -
St. Alphonsus Catholic School
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