Chervelle Jacobs
Summary
Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service. Service-oriented driver with [Number] years of experience delivering [Product or Service] to customers. Intelligent, fast learner quickly memorizes delivery areas, finds destinations and explains latest product information. Excellent time management skills to deliver [Product or Service] on time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Food Delivery Driver
DoorDash, Go Puff
01.2024 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
Package Delivery Driver
AxleHire
09.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Streamlined the sorting process at distribution centers by organizing packages according to their designated routes before loading into vehicles.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Delivered packages to customer doorsteps and business offices.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
Authorization Clerk
1st Adult N Pediatric HCS
12.2016 - 12.2023
- Enhanced patient experience by efficiently processing insurance authorization requests and promptly addressing inquiries.
- Streamlined workflow for medical staff by accurately verifying patient insurance eligibility and benefit information.
- Supported timely patient care by diligently obtaining pre-authorizations for necessary medical procedures and tests.
- Expedited resolution of insurance issues by acting as a liaison between patients, providers, and insurance companies.
- Promoted efficiency by maintaining organized records of all active authorizations, referrals, and related documentation.
- Assisted in revenue cycle improvements by identifying trends in denied claims and recommending corrective actions to prevent future denials.
- Safeguarded patient privacy through strict adherence to HIPAA guidelines when managing sensitive information.
- Performed routine audits on authorization files to ensure the accuracy of data entry for improved record-keeping practices.
- Managed high volumes of incoming calls professionally while multitasking other job duties, demonstrating excellent time management skills.
- Maintained consistent follow-up on status of prior authorization requests.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Reviewed authorizations from payer to determine approved or denied items.
- Assisted with payroll.
General Office Cleaner
Signature Flights Support
09.2022 - 03.2023
- Improved office cleanliness by performing daily vacuuming, dusting, and mopping.
- Maintained a healthy work environment for employees by disinfecting surfaces and removing trash regularly.
- Enhanced office appearance with thorough window washing and polishing of fixtures.
- Ensured a safe workspace by addressing spills and hazards promptly.
- Maximized efficiency of cleaning tasks by effectively managing time and prioritizing duties.
- Provided excellent customer service to both internal staff members and external visitors when addressing their cleaning needs or concerns.
- Completed inventory checks on cleaning supplies regularly, notifying management when replenishment was necessary .
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Organized and used industrial cleaning products following strict safety procedures.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Emptied trashcans and transported waste to collection areas.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Office Building Cleaner
Ship Shape Maintenance
12.2021 - 04.2022
- Improved office cleanliness by performing thorough daily and weekly cleaning tasks.
- Enhanced building appearance by regularly washing windows, dusting surfaces, and vacuuming floors.
- Maintained a healthy work environment by disinfecting common areas, including restrooms and break rooms.
- Reduced allergens in the office spaces with regular deep-cleaning of carpets and upholstery.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Home Care Provider
The Medical Team
06.2015 - 12.2015
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Assisted patients with personal requirement, including keeping spaces clean and helping with grooming.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client from their care plan.
Office Manager
AAA Pediatric & Adult Healthcare Services
01.2014 - 05.2015
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
Medical Intake Coordinator
Bright Beginning Healthcare
12.2010 - 06.2013
- Increased accuracy of patient records by diligently reviewing documentation and verifying information with patients and healthcare professionals.
- Maintained strict confidentiality of sensitive patient information while handling medical records and personal documents in accordance with HIPAA guidelines.
- Organized incoming referrals from Allscripts and verified insurance benefits efficiently, resulting in a streamlined admission process for new patients.
- Conducted regular audits of patient files to maintain compliance with regulatory requirements, identifying discrepancies and rectifying any errors found therein swiftly.
- Distributed mail, created new physical and computer based files for employees and clients.
- Made sure credentials were current for employees.
- Ensured all bills were paid on time.
HIV Counselor/Manual Tester
Family & Medical Counseling
05.2007 - 12.2010
- Improved patient understanding of HIV prevention methods by providing tailored counseling sessions and informational materials.
- Enhanced community awareness about HIV by organizing outreach programs and participating in local events.
- Reduced stigma associated with HIV testing by offering confidential services and fostering a supportive environment.
- Increased testing rates within the community through consistent promotion of available resources and benefits of early detection.
- Maintained up-to-date knowledge on HIV prevention, transmission, and treatment options through regular training and research.
- Developed targeted educational materials designed to address specific populations'' unique needs or concerns related to HIVAIDS.
- Implemented comprehensive risk reduction strategies for clients that included education on safer sex practices, partner communications skills, substance abuse prevention measures.
- Delivered pre-and post-test counseling sessions that effectively conveyed test results while emphasizing the importance of continued preventative behaviors.
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
- Assisted clients in enrolling and re-engaging in appropriate medical care.
- Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
- Traveled to street venues to conduct various types of HIV tests.
- Identified and developed client-directed treatment plan to monitor ongoing goal achievement.
- Performed HIV tests and interpreted test results, recording and maintaining test results in [Software] and [Software].
- Followed safety protocols while handling hazardous materials.
Education
High School Diploma -
Anacostia High School
Washington, DC05.1983
Skills
- GPS Navigation
- Order Verification
- Smartphone operation
- Delivery Coordination
- Hardworking and Responsible
- Clean Driving Record
- Valid Driver's License
- Quick Learner
- Safe Driving
- Flexible Schedule
- Documentation
- Multitasking Abilities
- Interpersonal Skills
- Attention to Detail
- Reliability
Timeline
Food Delivery Driver
DoorDash, Go Puff
01.2024 - Current
Package Delivery Driver
AxleHire
09.2023 - Current
General Office Cleaner
Signature Flights Support
09.2022 - 03.2023
Office Building Cleaner
Ship Shape Maintenance
12.2021 - 04.2022
Authorization Clerk
1st Adult N Pediatric HCS
12.2016 - 12.2023
Home Care Provider
The Medical Team
06.2015 - 12.2015
Office Manager
AAA Pediatric & Adult Healthcare Services
01.2014 - 05.2015
Medical Intake Coordinator
Bright Beginning Healthcare
12.2010 - 06.2013
HIV Counselor/Manual Tester
Family & Medical Counseling
05.2007 - 12.2010
High School Diploma -
Anacostia High School
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