Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Sims

Memphis,TN

Summary

Well-qualified Human Resources Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

18
18
years of professional experience

Work History

Human Resources Service Center Specialist

One Source Virtual/Workday Consulting SVC
03.2022 - Current
  • Responsible for managing 50 to 60 leave of absences for FMLA, Medical, Company, Personal & Worker’s Compensation for employees across multiple states holistically while complying with local, state, and federal laws.
  • Consulting with Human Resources with best practices with employees as it relates to initiating and approving leave business processes in Workday.
  • Enhanced customer satisfaction by efficiently addressing and resolving service center inquiries.
  • Streamlined service center processes for improved customer experience and reduced wait times.
  • Collaborated with cross-functional teams to improve overall service quality and performance metrics.
  • Coordinated efforts between departments seamlessly when addressing complex customer concerns requiring multi-faceted solutions.
  • Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
  • Provided expert guidance to managers on interpretation of leave policies, promoting consistency across departments.
  • Served as point of contact for employees seeking information about their leave options, providing knowledgeable assistance in navigating complex situations.
  • Maintained up-to-date knowledge on federal and state laws governing employee leaves, ensuring companywide compliance at all times.
  • Facilitated range of HR administrative processes to support employee lifecycle.
  • Collaborated with managers to identify and address employee relations issues.
  • Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.

Disability and Leaves HR Case Manager

Aerotek
11.2020 - 07.2021
  • Served as regional point of contact for all federal and state leaves including but not limited to FMLA, Medical, Personal, ADA and Worker's Compensation and benefit plans as defined by Amazon for 125-150 assigned cases weekly.
  • Ensured compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
  • Troubleshoot issues and seek to remove barriers before, during or after leave event.
  • Provided exceptional support to employees during leaves of absence, addressing concerns and answering questions in timely manner.
  • Consult, coordinate and partner with third-party administrator, HR, Safety, Legal, Payroll, and Benefits as appropriate.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Managed administration of short-term and long-term disability benefits, coordinating with insurance providers to ensure timely processing of claims.
  • Enhanced employee satisfaction by efficiently managing and coordinating leave of absence requests.

Human Resources Account Manager

Crown Staffing Solutions/Hollingsworth Logistics
11.2019 - 09.2020
  • Responsible for Human Resources support for two companies of about 200 employees
  • Successfully assisted in launching company’s Human Resources department
  • Assessed client staffing needs by developing and implementing recruiting strategies for line, supervisory and management positions
  • Conducted employee relations investigation; consulted/coached line and management
  • Processed weekly payroll and timecard corrections
  • Handle employee Benefits administration
  • Prepared daily customized excel reports on daily attendance for management
  • Successfully increased employee engagement by implementing quarterly recognition programs and monthly employee luncheons.
  • Enhanced employee satisfaction by developing and implementing tailored HR solutions for diverse account portfolios.
  • Streamlined recruitment processes for faster hiring and reduced turnover rates.
  • Managed complex employee relations issues, resulting in improved workplace relationships and increased productivity.
  • Developed strategic HR initiatives to support organizational objectives and ensure alignment with company values.
  • Facilitated conflict resolution among employees, fostering positive work environment conducive to collaboration and growth.
  • Collaborated with cross-functional teams to develop diversity and inclusion initiatives that promoted inclusive corporate culture.
  • Conducted thorough job analyses to establish competitive salary structures.
  • Evaluated effectiveness of HR programs using data-driven metrics, making informed decisions for continuous improvement efforts.
  • Managed compliance efforts related to employment law regulations, reducing risk exposure while maintaining ethical practices within organization.
  • Established open lines of communication between employees and management through regular feedback sessions.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.

Human Resources Specialist/HRIS

TruGreen
02.2017 - 11.2019
  • Regionally supported variety of manager and associate employment life cycle business processes in Workday for over 10,000 employees from centralized human resource service center including recruiting and on-boarding, performance management process, supported benefits administration, compensation and job changes and corrections
  • Initiated leave of absences and return to work processes, payroll corrections or issues and terminations
  • Created job aids for all business processes within Workday
  • Ensured that HR-related transactions are processed in compliance with external and internal policies
  • Initiated background screenings
  • Partner with Compliance on background screenings issues and results, current polices and updating new or current associate’s data
  • Lead HR Specialist among team and assisted with on job training of new/developing HR Generalists.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.

Human Resources Generalist/Corporate

Yusen Logistics Americas
01.2015 - 11.2016
  • Successfully provided HR guidance to all levels of over 18,000 employees regionally, Tennessee, Florida, California, and New Jersey
  • Employee relations, recruiting, onboarding, terminations, performance management, benefits and interpreting/implementing new policy and procedures
  • Brought leadership skills by overseeing weekly new hire webinars for management and line staff.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Streamlined HR processes for increased operational efficiency through development of standard operating procedures.
  • Improved organizational culture and morale through implementation of employee engagement initiatives.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to company.
  • Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting inclusive workplace environment.
  • Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
  • Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout process.
  • Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering sense of community within organization.
  • Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
  • Served as liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.

Human Resources Manager

Securitas Security Services USA
01.2006 - 05.2014
  • Administered Human Resources in all aspects strategically to over 500 employees by implementing policies and procedures, performance management, facilitated training for state licensure of employee
  • Ensure compliance with EEOC/OSHA, local, state, and federal employment laws
  • Oversee annual audits, Benefits administration, Worker’s compensation and FMLA
  • Responded timely to unemployment claims and hearings
  • Handled recruitment, new hire orientation, I-9, background checks and drug screens
  • Managed transitions of employees from acquisitions.
  • Enhanced employee retention by implementing effective talent management strategies and fostering positive work environment.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into organization.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.

Education

Associate of Arts - Business

University of Phoenix
Tempe, AZ

Bachelor of Science - Management

University of Phoenix
Tempe, AZ

Skills

  • Leadership Skills
  • Employee Relations
  • Leave of Absences
  • Benefits Administration
  • Full-cycle Recruitment
  • Staff Management
  • Employee Engagement
  • Critical Thinking & Problem Solving
  • Organizational Skills
  • HRMS & Microsoft Office Suite
  • Project Management

Timeline

Human Resources Service Center Specialist

One Source Virtual/Workday Consulting SVC
03.2022 - Current

Disability and Leaves HR Case Manager

Aerotek
11.2020 - 07.2021

Human Resources Account Manager

Crown Staffing Solutions/Hollingsworth Logistics
11.2019 - 09.2020

Human Resources Specialist/HRIS

TruGreen
02.2017 - 11.2019

Human Resources Generalist/Corporate

Yusen Logistics Americas
01.2015 - 11.2016

Human Resources Manager

Securitas Security Services USA
01.2006 - 05.2014

Associate of Arts - Business

University of Phoenix

Bachelor of Science - Management

University of Phoenix

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Cheryl Sims