CHERYCE LEDBETTER
Glen Burnie,MD
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision- making skills to manage multiple, concurrent tasks under tight deadlines. Self-motivated work ethic with ability to perform effectively in independent or team environments. Dedicated Courtroom Clerk with experience in analysis of court procedures. Adept at detailed record-keeping, applying advanced understanding of legal proceedings and cases. Meticulous in documentation and information management.
Overview
18
18
years of professional experience
Work History
Courtroom Clerk
State Of Maryland Judiciary
Ellicott City, MD
03.2021 - Current
- Edit and punctuate court deposition transcripts to maintain intended meaning.
- Maintain inventory of equipment used in court.
- Maintain court dockets and update disposition of cases after court hearings and trials.
- Prepare and distribute court orders, probation orders and sentencing information.
- Meet with judges, lawyers, law clerks and police officials to coordinate functions of court.
- Document exhibits admitted during hearings and mark and preserve exhibits introduced into evidence in court proceedings.
- Use Odyssey Navigator to prepare dockets or manage case information.
- Use Odyssey file and serve to file into cases and serve parties and attorneys case information .
Office Secretary
Maryland Veterans Cemetery Crownsville
Crownsville, MD
01.2020 - 03.2021
- Handled office schedules and coordinated meetings and visits - Assembled complete and accurately file while managing competing priorities
- Manage office inventory - Organize files, answer phones and pick up voicemails, received and distributed mail - Reconcile credit card statements and check deposits
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Remotely Responded to emails and other correspondence to facilitate communication and enhance business processes.
Customer Service Agent
Southwest Airlines
05.2007 - 12.2019
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service and accurate customer account data
- Entered customer interaction details in Altea, to track requests, document problems and record solutions
- Certified Trainer of over 30 new hires on three different systems, policy and procedure
- Resolved customer issues with research and resolution of complaints
Administrative Assistant / Front Office Manager
OS International
Oxon Hill, MD
10.2003 - 05.2007
- OS international
- Communicated instructions to vendors and contractors regarding orders, invoices and schedules
- Transcribed meeting minutes, planned meetings, scheduled appointments and travel plans
- Supported VP of operations through document management, calendar organization and preparation for meetings
- Produced high-quality documents, spreadsheets and presentations for internal and customers
Education
A.A.B. Paralegal - Studies
Eastern Gateway Community College
A.S - Business Administration
Anne Arundel Community College
Skills
- Communication (written and verbal)
- Attention to detail
- Word Processing, Spreadsheets and Presentation Software
- Ability to Work Under Pressure
- Time and priority Management
- Research and analysis
- Ease with Computers and Technology
- Docket management
- Legal terminology
- Court processes
Timeline
Courtroom Clerk
State Of Maryland Judiciary
03.2021 - Current
Office Secretary
Maryland Veterans Cemetery Crownsville
01.2020 - 03.2021
Customer Service Agent
Southwest Airlines
05.2007 - 12.2019
Administrative Assistant / Front Office Manager
OS International
10.2003 - 05.2007
A.A.B. Paralegal - Studies
Eastern Gateway Community College
A.S - Business Administration
Anne Arundel Community College